Field Service IT Engineer – Forensic Lab (UK Travel)

Eurofins; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

Lextox, a UKAS-accredited laboratory based in Cardiff, is seeking an IT Field Service Engineer for full-time, permanent employment. You will deliver high-quality onsite IT support for desktops, laptops, and laboratory devices, across multiple locations in the UK, while contributing to IT projects and security compliance.

You will travel regularly throughout the UK, help with deployments and technology refreshes, and participate in an on-call rota.

Qualifications

• Experience in IT Field Service, Desktop Support, or similar end-user support role.
• Strong knowledge of Windows desktops and laptops and common end-user applications.
• Excellent customer service and communication skills.
• Ability to work independently across multiple locations.
• Full UK driving licence and willingness to travel regularly throughout the UK.
• Experience supporting laboratory, forensic, healthcare, or other regulated environments.
• Knowledge of ITIL service management practices.
• Relevant IT certifications or technical training.

Responsibilities

• Providing onsite IT support for desktops, laptops, peripherals, and laboratory devices across multiple locations.
• Diagnosing and resolving hardware, software, and connectivity issues in line with service levels.
• Installing, configuring, maintaining, and replacing IT equipment and software.
• Supporting user onboarding, account administration, and access requests.
• Assisting with IT deployments, technology refreshes, and site-based projects.
• Performing basic network support activities, including patching and connectivity checks.
• Maintaining accurate records within ticketing and asset management systems.
• Supporting audits and ensuring compliance with security, data protection, and company policies.
• Participating in the IT Infrastructure on-call rota to support critical incidents.

Skills

IT Field Service

Desktop Support

Windows OS

Customer service

Independent travel

Regulated environments

ITIL

Technical training

Tools

IT Certifications

Security clearance

Job description

Lextox, a UKAS-accredited laboratory based in Cardiff, is seeking an IT Field Service Engineer for full-time, permanent employment. You will deliver high-quality onsite IT support for desktops, laptops, and laboratory devices, across multiple locations in the UK, while contributing to IT projects and security compliance.

You will travel regularly throughout the UK, help with deployments and technology refreshes, and participate in an on-call rota.