Field Service & Installation Technician

Orange Recruitment; Brynmenyn; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Company vehicle provided

Company pension scheme

Overnight travel expenses covered

Uniform provided

Ongoing training

Job summary

Reval UK is a respected market leader in the assisted bathing industry, delivering high-quality products and exceptional customer service. We are seeking a Field Service & Installation Technician to join our team and help maintain the high standards our customers expect, with nationwide travel and installation work across the UK, including care homes.

Key duties include installation, servicing, fault-finding, and documentation, with a focus on safety and quality.

Qualifications

• Full, clean UK driving licence required.
• Strong fault-finding and problem-solving skills.
• Excellent customer service and communication abilities.
• Good organisational and planning skills.
• Ability to work independently and manage workload.

Responsibilities

• Install, service, maintain, and repair Reval UK’s products at customer sites across the UK, mainly in care homes.
• Diagnose and resolve technical issues efficiently and professionally.
• Complete service reports and installation records accurately and on time.
• Comply with customer site procedures, including health and safety and safeguarding.
• Maintain company vehicles, tools, equipment, and warehouse areas in a safe condition.
• Represent Reval UK professionally, delivering an exceptional customer experience.

Skills

Driving licence

Fault-finding

Customer service

Organisational skills

Independent worker

Education

CSCS Card

Electrical qualification

Plumbing qualification

Forklift licence

Job description

Field Service & Installation Technician

Location: Brynmenyn, CF32 (UK-wide travel required)

Role Type: Permanent, Full-Time

Working Hours

• Monday to Thursday: 9:00am – 5:00pm
• Friday: 9:00am – 4:00pm

About Reval UK

Reval UK is a respected market leader in the assisted bathing industry, renowned for delivering high-quality products and exceptional customer service. As our business continues to grow, we are seeking a Field Service & Installation Technician to join our team and help maintain the high standards our customers expect. This is an excellent opportunity for an enthusiastic and practical individual who enjoys variety, takes pride in their workmanship, and is committed to delivering outstanding
service nationwide.

Key Responsibilities

As a Field Service & Installation Technician, you will:

• Install, service, maintain, and repair Reval UK’s assisted bathing products at customer sites throughout the UK, predominantly within care homes.
• Diagnose and resolve technical issues efficiently and professionally.
• Complete service reports, installation records, and documentation accurately and within agreed timescales.
• Comply with all customer site procedures, including health, safety, hygiene, and safeguarding requirements.
• Maintain company vehicles, tools, equipment, and warehouse areas in a clean, organised, and safe condition.
• Represent Reval UK professionally at all times, delivering an exceptional customer experience.
• Travel throughout the UK, including occasional overnight stays when required.

Skills & Experience Required

Essential

• Full, clean UK driving licence.
• Confident driving a Luton box van fitted with a tail lift.
• Strong fault-finding and problem-solving skills.
• Excellent customer service and communication abilities.
• Good organisational and planning skills.
• Competent using iPads, smartphones, email systems, and electronic testing equipment.
• Ability to work independently and manage workload effectively.

Desirable

• CSCS Card or willingness to obtain one.
• Electrical qualification and/or relevant electrical experience.
• Plumbing qualification or experience.
• Forklift licence.

Personal Attributes

• Self-motivated and able to work independently.
• Professional, reliable, and well-presented (uniform provided).
• Honest, courteous, and supportive towards customers and colleagues.
• A positive team player with a proactive attitude.
• Committed to maintaining high standards and continuous improvement.
• Able to work efficiently while consistently delivering excellent customer service.

Why Join Reval UK?

• Join a well-established and growing company with an excellent reputation for quality and customer care.
• Become a valued member of a supportive and professional team.
• Enjoy varied work and nationwide travel.
• Contribute to business improvement initiatives and customer satisfaction.
• Opportunities for training, personal development, and career progression.

Salary & Benefits

Salary: £27,000 – £32,000 per annum, dependent upon qualifications and experience.

Benefits

• Company pension scheme (auto-enrolment after three months).
• Company vehicle provided.
• All hotel accommodation and meal expenses covered during overnight stays.
• Private hotel room provided when working away from home.
• Company uniform provided.
• Ongoing product and technical training.