Field Service Engineer South East

Philips International; Milton Keynes; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Field Service Engineer to provide exceptional technical support for advanced imaging equipment. In this dynamic role, you will work both independently and as part of a collaborative team, ensuring high-quality service delivery while adhering to regulatory standards. You'll tackle complex challenges, from diagnosing system failures to implementing effective solutions, all while maintaining a customer-first attitude. Join a forward-thinking company committed to improving healthcare through innovation and make a real difference in people's lives.

Qualifications

• HNC or Degree in Electro-engineering is highly desirable.
• Experience in Imaging Systems devices and equipment is preferred.

Responsibilities

• Provide expert advice and solutions to customers and colleagues.
• Diagnose mechanical, hardware, and software system failures.
• Perform installation and field change order activities.

Skills

Problem Solving

Customer Service

Technical Support

IT/Network Diagnosis

Adaptability to New Technologies

Education

HNC (NVQ Level 4) in Electro-engineering

Degree in Electro-engineering

Tools

Imaging Systems Devices

Healthcare Systems

Job description

Field Service Engineer South East

Job Description

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs.

The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment?

This position will be field-based in the South East area.

You are responsible for

• Operating at an advanced technical level to provide expert advice & solutions to our customers and colleagues.
• Providing field-based and remote technical support to customers and colleagues in line with relevant training and experience.
• Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems.
• Diagnosing mechanical, hardware and software system failures using established procedures and information.
• Determining the most cost-effective repair/solution to minimize customer downtime.
• Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.

You are a part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first-class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry.

You are reporting directly to the District Service Delivery Manager.

To succeed in this role, you’ll need a customer-first attitude and the following

• HNC (NVQ Level 4) or Degree in Electro-engineering or equivalent highly desirable.
• Experienced logical problem solver with the ability to work independently.
• Experienced in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable.
• The ability to process knowledge across multi-modality and diverse product ranges.
• Recognize new technologies and adapt to daily challenges.
• Deliver high levels of customer service.
• Competent in IT/Network diagnosis/system connectivity/Remote service desirable.
• You are currently living in the South West region, ideally around London or South East.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.

About Us
At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/Connected Care, Sleep & Respiratory Care and Personal Health.

We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.