Field Service Engineer South East

Philips Iberica SAU; Farnborough; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to support advanced imaging equipment. In this role, you'll provide expert technical support, perform maintenance, and diagnose issues while ensuring high levels of customer service. You'll join a collaborative team committed to delivering first-class service in a regulated environment. This position offers the chance to work independently and as part of a team, addressing complex healthcare challenges. If you're passionate about making a difference in health technology, this opportunity is for you.

Qualifications

• Customer-first attitude with strong problem-solving skills.
• Experience in corrective and preventative maintenance for Imaging Systems.

Responsibilities

• Provide expert advice and solutions to customers at an advanced technical level.
• Perform corrective, preventative, and installation activities on healthcare systems.

Skills

Problem-solving skills

Customer service

IT/Network diagnosis

Experience with Imaging Systems

Education

HNC (NVQ Level 4) or Degree in Electro-engineering

Job description

Job Title

Field Service Engineer South East

Job Description

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. As the world and our customers’ needs change rapidly, we are proud of our achievements but eager to do more. We need you to help us address the increasingly complex health and well-being challenges.

The purpose of this role as a Field Service Engineer is to support the technical needs of Philips Imaging customers and service partners. Do you want the challenge of working both independently and as part of a team to install, maintain, and repair advanced imaging equipment?

This position is field-based in the South East area.

You are responsible for

• Providing expert advice and solutions to customers and colleagues at an advanced technical level.

• Offering field-based and remote technical support in line with your training and experience.

• Performing corrective, preventative, installation, and field change activities on complex healthcare systems.

• Diagnosing mechanical, hardware, and software failures using established procedures.

• Determining the most cost-effective repair solutions to minimize customer downtime.

• Participating in an ongoing rotation with the Field Service Engineer team, providing remote support to customers in a 5 by 7 working pattern.

You are part of a regional team of collaborative Field Service Engineers committed to delivering first-class service while adhering to Quality & Regulatory standards in this heavily regulated industry.

You report directly to the District Service Delivery Manager.

To succeed in this role, you’ll need a customer-first attitude and the following

• HNC (NVQ Level 4) or Degree in Electro-engineering or equivalent (highly desirable)

• Strong problem-solving skills and ability to work independently

• Experience in corrective and preventative maintenance for Imaging Systems devices (desirable)

• Ability to understand multi-modality and diverse product ranges

• Ability to recognize new technologies and adapt to daily challenges

• High levels of customer service

• IT/Network diagnosis, system connectivity, and remote service skills (desirable)

• Living in the South East region, preferably near London or South West.

About Philips

We are a health technology company built around the belief that every human matters. We aim to ensure everyone has access to quality healthcare. Join us to do work that makes a difference.

Learn more about our business.

Discover our history.

Learn more about our purpose.

If interested and you meet many, but not all, of the requirements, we encourage you to apply. You might be the right fit for this or other opportunities at Philips. Learn about our diversity and inclusion efforts here.

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