Field Service Engineer MRI - London

Philips Iberica SAU; Farnborough; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their collaborative team. In this role, you'll support the technical needs of customers in the healthcare sector, ensuring the seamless operation of advanced imaging equipment. You will be responsible for diagnosing and resolving complex system issues, providing both field-based and remote support. This position offers the opportunity to make a meaningful impact on patient care while working in a dynamic environment that values innovation and quality service delivery.

Qualifications

• HNC or Degree in Electro-engineering or equivalent is highly desirable.
• Experience in Imaging Systems devices and equipment is a plus.

Responsibilities

• Provide expert advice and solutions to customers.
• Carry out corrective and preventative maintenance on healthcare systems.

Skills

Problem Solving

Customer Service

Technical Support

IT/Network Diagnosis

Education

HNC (NVQ Level 4) in Electro-engineering

Degree in Electro-engineering

Tools

Imaging Systems

Healthcare Systems

Job description

Job Title

Field Service Engineer MRI - London

Job Description

Job Posting Description

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before, and while we are proud of what we do already, we know we can do more. That’s why we need you—to help us tackle increasingly complex challenges posed by evolving health and well-being needs.

The purpose of this Field Service Engineer role is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of a wider team to install, maintain, and repair our technologically advanced imaging equipment?

This position is field-based, located in the South East (London) area, and is a field-based role.

You are responsible for:

• Operating at an advanced technical level to provide expert advice & solutions to our customers and colleagues.

• Providing field-based and remote technical support to customers and colleagues in line with relevant training and experience.

• Carrying out corrective, preventative, installation, and field change order activities on complex healthcare systems.

• Diagnosing mechanical, hardware, and software system failures using established procedures and information.

• Determining the most cost-effective repair/solution to minimize customer downtime.

• Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.

You are a part of a regional team of collaborative Field Service Engineers, who are expected to work to the highest standards to ensure first-class service delivery to our customer base while adhering to Quality & Regulatory standards in this heavily regulated industry.

You will report directly to the District Service Delivery Manager.

To succeed in this role, you’ll need a customer-first attitude and the following:

• HNC (NVQ Level 4) or Degree in Electro-engineering or equivalent (highly desirable)

• Experienced logical problem solver with the ability to work independently

• Experience in carrying out corrective and preventative works for Imaging Systems devices and equipment (desirable)

• The ability to process knowledge across multi-modality and diverse product ranges

• Ability to recognize new technologies and adapt to daily challenges

• Deliver high levels of customer service

• Competent in IT/Network diagnosis, system connectivity, and remote service (desirable)

• You are currently living in the South West region, ideally around London or South East.

About Philips
We are a health technology company built around the belief that every human matters. We are committed to ensuring access to quality healthcare for all. Join us to do work that makes a difference in people's lives.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and meet many of the requirements, we encourage you to apply. You may be the right candidate for this or other opportunities at Philips. Learn more about our diversity and inclusion efforts here.

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