Field Service Engineer Sign & Display

Agfa-Gevaert; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their dynamic global organization. This role involves providing technical support and service for wide-format equipment, ensuring effective communication with customers, and maintaining high standards of customer service. The ideal candidate will possess strong problem-solving skills and a professional background in technical areas. With a competitive salary, a supportive management structure, and opportunities for travel, this position offers a rewarding career path in a friendly work environment surrounded by dedicated professionals. If you are ready to take on new challenges and make an impact, this role is for you.

Benefits

Company car

Competitive salary and benefits package

Dynamic global organization

Supportive management structure

Friendly work environment

Qualifications

• Professional bachelor within a technical area or equivalent experience.
• Previous experience in a customer-facing technical support role preferred.

Responsibilities

• Repair and maintain customer equipment effectively and efficiently.
• Provide remote call pre-qualification and attempt remote fixes.
• Support customers in the field, mainly in UK/IE.

Skills

Technical problem-solving skills

Customer service skills

Effective communication

Networking skills

IT skills

Planning and organizational skills

Problem-solving skills

Education

Professional bachelor in a technical area

Tools

MS Word

Excel

Email applications

Job description

This role requires someone who can motivate themselves when working alone and remote from the parent organization, offering strong technical problem-solving skills and great customer service. The ability to communicate clearly on technical matters is vital due to the customer-facing nature of this role. This role is UK based.

Responsibilities

• To repair and maintain customer equipment effectively and efficiently.
• Carry out pre-installations and installations.
• Provide remote call pre-qualification and attempt remote fix wherever possible.
• Document and report technical issues where necessary.
• Ensure logging & closure of calls according to published guidelines.
• Maintain a good relationship with customer-facing teams.
• Support the customer in the field, mainly in UK/IE but also support in Europe from time to time.
• To work on a standalone basis, maintain a good team spirit and share knowledge with other colleagues.

Profile

• Professional bachelor within a technical area or equivalent by experience for service work (installations, repair etc.).
• Ideally, previous experience of working in a customer-facing role providing technical support.
• Skills in service of Wide Format equipment is preferred or similar.
• Preferred skills with Networking, operation system / IT skills.
• Effective communications with internal/external customers.
• Speak English is a must.
• Problem-solving skills / core technical skills.
• Good planning & organizational skills.
• Working understanding of common Office IT Applications (MS Word, Excel, email etc).
• Must be prepared to travel with overnight hotel stays, mainly in the UK/IE area but also Europe and (possibly overseas) and occasionally longer periods for product training.
• Preferably living in the region around Hertfordshire area to make travel time most efficient.
• Local valid Driving License.

What we offer now and in the future

• A dynamic global organization with a history of innovation and strong product portfolio.
• A challenging environment combined with a supportive management structure.
• A competitive salary and benefit package and company car.
• A friendly work environment surrounded by dedicated and professional colleagues.

About the company

Agfa is a leading supplier to the printing industry. All over the world, we supply sign & display as well as other companies with a range of highly productive and versatile solutions, wide-format inkjet printers and dedicated inks, in addition to workflow automation software. We also serve various industries by deploying our state-of-the-art inkjet inks in printing solutions that are integrated into existing manufacturing processes.