Field Service Engineer Sign & Display

Agfa-Gevaert; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic global organization that thrives on innovation and offers a supportive management structure. This role is perfect for a motivated individual who excels in technical problem-solving and customer service. You'll be responsible for maintaining and repairing customer equipment, providing remote support, and ensuring excellent communication with clients. With a competitive salary and benefits package, including a company car, you'll enjoy a friendly work environment surrounded by dedicated professionals. If you're ready to take on a challenging yet rewarding role in a forward-thinking company, this opportunity awaits you.

Benefits

Company car

Competitive salary and benefits package

Supportive management structure

Friendly work environment

Qualifications

• Professional bachelor or equivalent experience in service work.
• Previous experience in customer-facing technical support is ideal.

Responsibilities

• Repair and maintain customer equipment effectively and efficiently.
• Provide remote support and document technical issues.

Skills

Technical problem-solving

Customer service

Effective communication

Networking skills

Office IT Applications (MS Word, Excel)

Planning & organizational skills

English speaking

Education

Professional bachelor in a technical area

Tools

Wide Format equipment

IT systems

Job description

This role requires someone who can motivate themselves when working alone and remote from the parent organization, offering strong technical problem-solving skills and great customer service. The ability to communicate clearly on technical matters is vital due to the customer-facing nature of this role. This role is UK based.

Responsibilities

• To repair and maintain customer equipment effectively and efficiently.
• Carry out pre-installations and installations.
• Provide remote call pre-qualification and attempt remote fix wherever possible.
• Document and report technical issues where necessary.
• Ensure logging & closure of calls according to published guidelines.
• Maintain a good relationship with customer-facing teams.
• Support the customer in the field, mainly in UK/IE but also support in Europe from time to time.
• To work on a standalone basis, maintain a good team spirit and share knowledge with other colleagues.

Profile

• Professional bachelor within a technical area or equivalent by experience for service work (installations, repair etc.).
• Ideally, previous experience of working in a customer-facing role providing technical support.
• Skills in service of Wide Format equipment is preferred or similar.
• Preferred skills with Networking, operation system / IT skills.
• Effective communications with internal/external customers.
• Speak English is a must.
• Problem-solving skills / core technical skills.
• Good planning & organizational skills.
• Working understanding of common Office IT Applications (MS Word, Excel, email etc).
• Must be prepared to travel with overnight hotel stays, mainly in the UK/IE area but also Europe and (possibly overseas) and occasionally longer periods for product training.
• Preferably living in the region around Hertfordshire area to make travel time most efficient.
• Local valid Driving License.

What we offer now and in the future

• A dynamic global organization with a history of innovation and strong product portfolio.
• A challenging environment combined with a supportive management structure.
• A competitive salary and benefit package and company car.
• A friendly work environment surrounded by dedicated and professional colleagues.

About the company

Agfa is a leading supplier to the printing industry. All over the world, we supply sign & display as well as other companies with a range of highly productive and versatile solutions, wide-format inkjet printers and dedicated inks, in addition to workflow automation software. We also serve various industries by deploying our state-of-the-art inkjet inks in printing solutions that are integrated into existing manufacturing processes.