Field Service Engineer Sign & Display

Agfa Inkjet Solutions; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to join their dynamic team. This role involves repairing and maintaining equipment, providing technical support, and ensuring customer satisfaction. You will work independently while collaborating with colleagues to solve technical issues. The position offers a competitive salary, a supportive work environment, and the opportunity to travel within the UK and Europe. If you're passionate about technology and customer service, this is the perfect chance to grow your career in a thriving organization.

Benefits

Company Car

Competitive Salary

Supportive Management Structure

Friendly Work Environment

Qualifications

• Experience in customer-facing technical support roles.
• Skills in servicing Wide Format equipment preferred.

Responsibilities

• Repair and maintain customer equipment effectively.
• Document and report technical issues as necessary.
• Support customers in the field, mainly in UK/IE.

Skills

Technical Problem Solving

Customer Service

Communication Skills

Networking

IT Skills

Planning & Organizational Skills

Education

Professional Bachelor in Technical Area

Equivalent Experience in Service Work

Tools

MS Office (Word, Excel, Email)

Job description

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Talent Acquisition Advisor || Recruitment Manager || Technical & Non-Technical Recruitment || Candidate Journey || Employee Engagement & Advocacy

This role requires someone who can motivate themselves when working alone and remote from the parent organization, offering strong technical problem solving skills and great customer service. The ability to communicate clearly on technical matters is vital due to the customer facing nature of this role. This role is UK based, ideally around London.

• To repair and maintain customer equipment effectively and efficiently.
• Carry out pre installations and installations.
• Provide remote call pre-qualification and attempt remote fix wherever possible.
• Document and report technical issues where necessary.
• Ensure logging & closure of calls according to published guidelines.
• Maintain a good relationship with customer facing teams.
• Support the customer in the field, mainly in UK/IE but also support in Europe from time to time.
• To work on a standalone basis, maintain a good team spirit and share knowledge with other colleagues.

Profile

• Professional bachelor within a technical area or equivalent by experience for service work (installations, repair etc.).
• Ideally, previous experience of working in a customer facing role providing technical support.
• Skills in service of Wide Format equipment is preferred or similar
• Preferred skills with Networking, operation system / IT skills.
• Effective communications with internal /external customers.
• Speak English is a must.
• Problem solving skills / core technical skills.
• Good planning & organizational skills.
• Working understanding of common Office IT Applications (MS Word, Excel, email etc).
• Must be prepared to travel with overnight hotel stays, mainly in the UK/IE area but also Europe and (possibly overseas) and occasionally longer periods for product training.
• Preferably living in the region around Hertfordshire area to make travel time most efficient.
• Local valid Driving License.

What we offer now and in the future

• A dynamic global organization with a history of innovation and strong product portfolio.
• A challenging environment combined with a supportive management structure.
• A competitive salary and benefit package and company car.
• A friendly work environment surrounded by dedicated and professional colleagues.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Printing Services

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