Field Service Engineer - Romford

Selecta; Romford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Selecta, Europe's largest provider of unattended self-serve coffee and convenience food, is hiring a Field Service Engineer. The role involves diagnosing and repairing vending equipment, ensuring high standards of service and maintenance, and maintaining customer satisfaction across various locations.

Benefits

27 days holiday plus bank holidays

Life assurance of 2x yearly salary

Competitive pay rates

Training and professional certifications

5-weeks paid sick leave

Comfortable vans provided

Company phone provided

Qualifications

• Must have strong electrical knowledge/experience.
• Technical background with strong fault finding and diagnosis skills.
• Full UK driving license with at least 12 months driving experience.

Responsibilities

• Diagnose and repair faults on a complete range of vending equipment.
• Maintain good customer relations and adhere to customer procedures.
• Work on a 1 in 4 weekend shift rota.

Skills

Electrical Knowledge

Fault Finding

Customer Focus

Education

Electrical Qualification

Job description

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Field Service Engineer to join our Technical department and provide high quality service to all customer and actively contributing to the overall improvements to the business by servicing and maintaining equipment to a high standard.

As a Service Engineer your goal is to limit the volume of equipment failure through correct service and maintenance, as a Service Engineer your unlimited goal is for the business to receive zero client complaints regarding technical reliability for machines deemed to be with your area if responsibility.

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between. Our engineers are critical to the operating of our business, ensuring that our machines are well maintained and in working order, so that we can continuously delight our customers.

Responsibilities

• To diagnose and repair faults on a complete range of Vending Equipment

• To ensure that whatever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary to complete any work the return visit must be carried out at the soonest opportunity.

• Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.

• To ensure that you always have the job access to the technical manuals/documentation relevant to the equipment that you are servicing/maintaining.

• To attend various Training Courses to assist you to maintain the highest standard of workmanship.
• Maintain good customer relations by adopting a pleasant manner at all times. Adhere to customer procedure e.g. entry/exit from premises and Health & Safety Policies where appropriate.
• Be aware of any potential cases of customer dissatisfaction and take appropriate action (repair machine, seek assistance from Senior Engineer/Service Managers) to avoid the potential becoming actual dissatisfaction.

• Maintain your company vehicle in a road worthy condition in accordance with company procedures. Ensure that your vehicle is kept clean and tidy both inside and out.
• Working a 1 in 4 weekend shift rota

• Ability form and maintain a close working relationship with colleagues and clients with a view to providing the best possible service to our clients.

• Willing and able to work on your own initiative
• A full UK driving licence with at least 12 months driving experience and no more than 6 points is essential

• Be customer-focused with a smart and professional appearance.

• Must have strong electrical knowledge/experience – demonstrated through practical work experience or an electrical qualification.
• Have a technical background with strong fault finding and diagnosis skills.
• Be aware of how to work safely on electrical equipment.

• 27 days holiday pa + bank holidays
• Life assurance of 2x yearly salary
• Most of our shifts are 5 days per week, Mon-Fri
• Competitive pay rates- we pay more than our competitors in almost all locations
• Training provided, you’ll also achieve certifications in Food Hygiene, Health and Safety and Fresh food handling
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• Comfortable Vans provided, plus no commuting costs to and from work (you take the van home with you)
• Company phone provided

At Selecta, we are committed to equal opportunities, diversity, and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great, and we are grounded by our purpose to create more moments of joy for everyone through our ways of working. We welcome applications from all individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other characteristic protected by applicable laws. If you require any adjustments or accommodations during the recruitment process, please let us know.