Field Service Engineer - London & SE

medtechrec Jobs; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in medical equipment manufacturing is seeking a Field Service Engineer to cover London and Southeast England. This role entails the installation, repair, and servicing of medical equipment, ensuring exceptional after-sales support for customers. Candidates should possess a relevant technical qualification and demonstrate strong customer service skills, alongside a willingness to travel within the region for site visits.

Qualifications

• Qualified to HND/HNC or degree level in electronics, engineering.
• Proven ability to adapt and troubleshoot technical situations.

Responsibilities

• Install, repair, and service all company equipment at customer sites.
• Deliver outstanding after-sales support and address customer queries.
• Collaborate with sales team to provide technical expertise.

Skills

Customer Service

Self-motivated

IT Literacy

Education

HND/HNC or degree in electronics, engineering or related discipline

Job description

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Field Service Engineer - Medical Equipment

Location: London & SE

Reports To: Service Manager

As a Field Service and Installation Engineer, you will be responsible for the installation, repair, and servicing of all company products across the region of England. You will provide exceptional after-sales support, ensuring our customers receive the highest standard of service. This role involves regular travel and occasional overnight stays.

Key Responsibilities

• Service & Installation: Install, repair, and service all company equipment at customer sites within the region.
• Customer Support: Deliver outstanding after-sales support, addressing customer queries and resolving technical issues efficiently.
• Sales Team Support: Collaborate with the sales team to provide technical expertise and support during the sales process.
• Communication: Liaise effectively with customers and all levels of company personnel, ensuring clear and professional communication.
• Travel: Willingness to travel throughout the Northern region, with periodic overnight stays as required.
  
  
  

Attributes & Skills

• Self-motivated and able to work independently.
• Strong customer service and commercial awareness.
• Excellent IT literacy; able to use, install, and configure software.
• Full UK driving licence is essential.
• Physically capable of performing installation and service duties.
  
  
  

Qualifications & Experience

• Qualified to HND/HNC or degree level in electronics, engineering, or a related discipline (or equivalent experience).
• Proven ability to adapt to technical situations and troubleshoot effectively.
  
  
  

Physical Requirements

• Good general health and the physical capability to carry out service and installation duties.
  
  
  

We are an equal opportunities employer.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Equipment Manufacturing

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