Field Service Engineer (North Region)

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare seeks a dedicated Field Engineer to join their team. This role is pivotal in ensuring the seamless operation of essential medical equipment across various locations. You will be responsible for installation, maintenance, and technical support, contributing to the well-being of patients and healthcare professionals. With a strong emphasis on work-life balance and a commitment to diversity, this company offers an inspiring environment where your skills will make a real difference. If you are passionate about technology and patient care, this opportunity is perfect for you.

Benefits

Work-Life Balance

Diversity and Inclusion Commitment

Qualifications

• Degree or equivalent in medical technology, electronics, or mechanical fields.
• In-depth practical experience in relevant technical/engineering disciplines.

Responsibilities

• Install, service, repair, and maintain Baxter/Hillrom products.
• Provide technical support and maintain customer relationships.

Skills

Technical Problem-Solving

Communication Skills

Attention to Detail

Organization Skills

Customer Engagement

Education

Degree in Engineering

HNC/HND in Relevant Fields

Tools

Microsoft Office

Job description

Job Title: Field Engineer

Location: Leeds, North Staffordshire, Midlands, Manchester, UK

Company: Baxter

Job Category: Not specified

EU work permit required: Yes

Job Reference: [Not provided]

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics, and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful, and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

THIS IS WHERE you build trust to achieve results!

Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services. You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most.

As the Field Engineer, you will be responsible for service activities on products supplied by Baxter/Hillrom (Smart Beds / Safe Patient handling equipment) covering several accounts in Leeds, North Staffordshire, Midlands, and Manchester.

What You'll Be Doing:

• Install, service, repair, and maintain products distributed by Baxter/Hillrom.
• Establish & maintain timely customer communications & relationships, along with other key partners (e.g., team members and business units).
• Report all relevant service activity, ensuring updated and accurate service data in the system (all work orders should be closed within the same day).
• Responsible for maintaining and documenting the assigned calibration equipment.
• Provide technical support for inbound calls from customers & patients, detail the job on the system, and undertake the relevant actions.
• Maintain up-to-date technical competence in assigned products through relevant training and development.
• Be the technical expert and support for customers, account managers, and engineers, including being the technical escalation point for the designated product group.
• Provide technical feedback into contracts & tender submissions.
• Review critical metrics regularly and adapt working practices to maximize service level.

What You'll Bring:

• Degree, HNC/HND, or equivalent in relevant engineering fields (e.g., medical technology, electronics, mechanical) is advantageous.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Good organization and prioritization skills.
• Proficiency in Microsoft Office (Outlook, Excel).
• Strong technical problem-solving skills.
• In-depth practical experience in relevant technical/engineering disciplines with measured KPIs.
• Experience in meeting critical timeframes and deadlines.
• Experience managing and engaging with customers.
• Knowledge of connectivity, network integration, wireless protocols, mobile networks, software support, and cybersecurity standards is advantageous.

Job Requirements:

• Participate in 24-hour on-call (if required).
• Lone working.
• Frequent travel within the UK/Ireland, and occasional travel to other UK, Ireland, and European locations. Must hold a full UK/Ireland driving license.

Benefits of Working at Baxter:

• High importance on work-life balance.
• Commitment to diversity and inclusion.