Field Service Engineer - North

ABB Schweiz AG; Coventry; Remote; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Engineer to provide exceptional support for QCS and DCS equipment in the paper manufacturing sector. This remote role involves delivering preventative and corrective maintenance, troubleshooting, and advising clients on operational methods. The successful candidate will join a collaborative team, ensuring high-level technical support and promoting sales of maintenance services. If you are self-motivated with a strong customer focus and a background in electrical engineering, this opportunity offers a chance to make a significant impact in a forward-thinking company.

Qualifications

• Degree or HND in Electrical or Measurement & Control Engineering required.
• Clean Driving Licence (UK) is necessary.

Responsibilities

• Provide technical support for ABB QCS and DCS equipment.
• Prepare and write technical reports for clients and internal use.

Skills

Customer Focus

Networking Skills

Results Orientation

Self-Motivation

Education

Degree in Electrical Engineering

HND in Measurement & Control Engineering

Tools

ABB QCS Systems

ABB DCS Systems

Job description

QCS/DCS Field Service Engineer - Newcastle upon Tyne 1 hour radius

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to represent ABB as a Home Based, Field Service Engineer within an approx 1 hour radius to Newcastle upon Tyne, on customer paper manufacturing facilities. As part of the Northern Service Team, you will help to provide 24/7 support on site for ABB QCS and DCS equipment. After initial ABB product training, you will be responsible to deliver the Service Agreement to scope; activities include Preventative and Corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning, adjustment. Participating in a 1 week in 3 on Call Rota you will work to develop a strong working relationship with customers across production and engineering.

The work model for the role is: remote. This role is contributing to the Process Industries division in the UK.

You will be mainly accountable for:

1. Provide High level field and in house technical support, including out of hours support.
2. Provide application support and software troubleshooting to customers, on site and by remote dial in.
3. Advise clients as to maintenance procedures, evolution, site planning, operational methods, process measurement and control.
4. Prepare and write technical reports for internal and external use.
5. Promote sales of maintenance services and equipment, including spare parts, and advise Sales department of possible sales leads.
6. Assists Sales and Account management with preparation of quotations.
7. Commission equipment in the field as part of the project team.
8. Prepare and present reports following site visits and in addition a monthly report for allocated sites.

Qualifications for the role

• Degree or HND in Electrical or Measurement & Control Engineering.
• Clean Driving Licence (UK).
• Self-Motivated and able to work unsupervised.
• Demonstrate excellent customer focus.
• Good networking skills.
• Results orientation.
• Knowledge of Paper Industry - desirable.
• Knowledge of ABB QCS or DCS systems - desirable.
• Commercial awareness - desirable.

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory