AV Field Service Engineer

SCC; Birmingham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an AV Field Service Engineer to join their dynamic team. This role is crucial in delivering exceptional service to clients, ensuring that AV equipment is maintained and repaired efficiently. With a focus on customer satisfaction, you'll troubleshoot issues, conduct site surveys, and work collaboratively with a team of skilled engineers. The position offers a hybrid working model, allowing for flexibility while upholding high service standards. If you're passionate about technology and customer service, this opportunity could be the perfect fit for you.

Benefits

Flexible benefits scheme

Paid volunteering days

Career development opportunities

Qualifications

• Experience in servicing and repairing AV equipment.
• Ability to troubleshoot hardware and software issues efficiently.

Responsibilities

• Attend service calls and maintenance visits, including overseas work.
• Identify and resolve faults with equipment.
• Build and maintain positive client relationships.

Skills

AV equipment servicing and repair

Troubleshooting hardware issues

Exceptional customer service

Effective communication

Time management

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: AV Field Service Engineer

Location: East Midlands (SCC operate hybrid working, which comprises a mix of office and home working)

Contract Type: Permanent

Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and lifelong learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

The Field Service Engineer plays a vital role in providing SLA commitments to our Service clients. Based in the North of England, they will work with a team of engineers to attend customer premises, assess, and repair faults within SCC Collab agreements.

The role requires a skilled individual capable of fault identification and resolution, equipment servicing, and deciding whether to repair onsite or RMA. Building and maintaining positive client relationships and delivering high-quality customer service are essential.

Flexibility to work outside regular hours and some overtime is required.

This role involves operating within established SLAs and KPIs, whether working independently or as part of a team, to enhance productivity and user satisfaction through efficient onsite service delivery.

Key responsibilities:

• Attend service calls and maintenance visits, including overseas and out-of-hours work
• Identify and resolve faults with equipment
• Conduct meeting room checks to ensure all equipment functions correctly
• Deliver high-quality service experiences to users and customers
• Build and maintain positive client relationships
• Fault finding and resolution of AV/VC issues
• Provide accurate site surveys for SLAs
• Update tickets with correct information in real-time
• Maintain PPE and safety equipment
• Escalate issues to the Team Manager as needed
• Provide dynamic risk assessments when required

Skills and experience:

• Experience in servicing and repairing AV equipment
• Ability to troubleshoot hardware and software issues efficiently
• Exceptional customer service skills
• Effective communication at all levels
• Ability to work under pressure alone or in a team
• Willingness to work out of hours if necessary
• UK Driving License is mandatory
• Good time management skills

About Us

SCC is Europe's largest privately-owned IT business, based in our new £7m HQ in Birmingham. We help clients succeed through IT transformation and excellent customer experiences. We foster innovation by combining unique ideas, people, and disciplines. As a global company passionate about IT, we aim to simplify the complex.

We are an equal opportunities employer

SCC is committed to diversity and inclusion, ensuring no applicant or employee is treated less favorably based on protected characteristics such as sex, age, disability, gender reassignment, race, religion, or belief.

If you are selected for an interview and require reasonable adjustments, please inform the SCC Talent Acquisition team at scheduling.

Diversity & Inclusion: https://www.scc.com/diversity-and-inclusion/

Sustainability: https://www.scc.com/sustainability-at-scc/

Life at SCC: https://www.linkedin.com/company/scc/life