Field Service Engineer – Military Crypto & Network Systems

Roke; Woking; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Savings and Protection & Life

Leisure and Entertainment

Job summary

Roke is seeking a Field Service Engineer to deliver high-quality support across the UK and international locations. You will commission networking devices, support encryption hardware, and maintain Windows servers and network infrastructure.

Role requires engineering degree or HND/HNC, full driving license, and experience in military hardware support with ITIL knowledge. You will work from Woking and travel to customer sites, including international assignments.

Qualifications

• Degree or HND/HNC in an engineering discipline.
• Full driving license.
• Experience delivering and supporting hardware and infrastructure in military domain.
• Knowledge of LAN, WAN, VLAN networks and crypto devices.
• Experience with live environment equipment and security classification levels.
• Familiarity with ITIL v3 or v4 is desirable.

Responsibilities

• Conduct field engineering visits to install, patch, and audit customer systems.
• Perform root-cause analysis on RMAs and document corrective actions.
• Provide 1st/2nd line remote support on service desk issues.
• Install and manage Windows Server environments and network equipment.
• Advise on design decisions considering safety, reliability and maintainability.
• Communicate ticket status and coordinate with Sales, QA, Logistics teams.
• Create knowledge base articles and participate in continuous improvement.

Skills

RF knowledge

Military hardware experience

ITIL knowledge

Networks (LAN/WAN/VLAN)

Crypto devices

Hardware lifecycle management

Live environment support

Education

Degree or HND/HNC in engineering

Job description

Roke is seeking a Field Service Engineer to deliver high-quality support across the UK and international locations. You will commission networking devices, support encryption hardware, and maintain Windows servers and network infrastructure.

Role requires engineering degree or HND/HNC, full driving license, and experience in military hardware support with ITIL knowledge. You will work from Woking and travel to customer sites, including international assignments.