Field Service Engineer, London Southwest

Our Taap; London; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading company in water systems is seeking a Field Service Engineer to ensure top-notch installations and maintenance for their customers. You'll play a crucial role in providing exceptional service, maintaining high standards, and driving customer satisfaction. The ideal candidate will have strong problem-solving skills, plumbing knowledge, and a friendly personality to support customer engagements. Additional perks include use of a company van and coverage of operational travel expenses.

Benefits

Personal use of a company van

All work travel expenses paid

Regular operational overtime opportunities

Qualifications

• Proven success in previous field service or delivery roles.
• Basic plumbing skills – navigate pipes with ease.
• Ability to work independently and manage priorities.

Responsibilities

• Install and repair water systems for customers.
• Ensure high completion rate for all jobs.
• Maintain positive communication with scheduling and stock teams.

Skills

Problem Solving

Communication

Customer Service

Plumbing Skills

Reliability

Education

Valid Driver's License

Job description

Social network you want to login/join with:

Field Service Engineer, London Southwest, London

Client:

Our Taap

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

40d7c438b06f

Job Views:

9

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

At Our Taap, we're on a mission to change the way people drink water at home. Our subscription service helps 100,000’s of people every day live healthier lives by drinking more water. The cutting-edge technology in our Water Systems is changing the game, providing customers with unlimited, great-tasting, pure water at the touch of a button.

As a Field Service Engineer at Our Taap, you'll be the hero ensuring our customers get the most out of our game-changing water systems. Your job? Make installations a breeze, keep the pure water flowing with top-notch maintenance, and sprinkle a bit of that Our Taap magic on every interaction.

What this role involves:

• Cover your allocated region and assist others in your team if needed
• High completion rate for all jobs, either installing or repairing water systems for our customers
• Carrying out repairs to our water home systems
• Always identifying and fixing issues first time, avoiding return visits
• Ensure customers are delighted with their home water system returned to full working order
• Install water systems in customers’ homes
• Ensure all work is completed to the highest standards, plumbing is error-free, and the kitchen is left clean and tidy
• Set up and demonstrate the water system for the customer, ensuring they enjoy all the features of Virgin Pure
• Maintain positive and frequent communication with scheduling and stock teams to resolve issues swiftly
• Provide an excellent customer experience from the first call until leaving their property
• Drive positive reviews and customer recommendations
• Follow all Standard Operating Procedures and processes, accurately recording information in our systems
• Record stock consumption accurately to ensure van stock aligns with system counts
• Complete stock takes accurately and on time

What we’re looking for:

• A winning smile and an engaging personality
• Proven success in previous field service or delivery roles
• Strong problem-solving skills
• Basic plumbing skills – navigate pipes with ease
• Dependability and reliability
• Excellent communication and people skills
• Ability to work independently and manage priorities
• A valid driver’s license and a clean driving record

What we can offer:

• Personal use of a company van
• All work travel expenses paid
• Regular operational overtime opportunities