Field Service Engineer - Central Belt

Smiths Detection; Glasgow; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

A global leader in security technologies is seeking a Field Service Engineer III in Glasgow, Scotland. This role requires extensive technical knowledge in electronics and exceptional customer service skills. Responsibilities include installing, repairing, and maintaining detection equipment, as well as providing comprehensive training to customers. Candidates should have experience in troubleshooting electrical and mechanical systems and be ready for travel. A collaborative team approach and the ability to work independently are essential for success in this dynamic position.

Qualifications

• Experience in troubleshooting and field repair of electrical and mechanical systems.
• Ability to work autonomously and manage customer satisfaction.
• Must be willing to travel and available outside regular hours.

Responsibilities

• Responsible for meeting daily service repair needs and customer satisfaction.
• Installs, repairs, and maintains equipment in the field.
• Documents all inspections and submits paperwork on time.

Skills

Technical knowledge in electronics

Customer service skills

Problem-solving skills

Communication skills

Organizational skills

Education

Associated degree or equivalent in Electronics

Tools

MS Office Suite

SAP

Job description

Overview

Smiths Detection, a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 brilliant minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place - https://youtu.be/JmcKLJTrHLc

Job Purpose

As a highly developed Field Service Engineer III, this individual has had broad experience and training in the support of one or more products in non-intrusive detection field. You must be team oriented and flexible, and actively seek to share information and assist their peers. Possesses advanced electromechanical product training, including technical and operator training and is could conduct an operator level training to end users. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge

You will be cross trained on all products in the company’s product portfolio and service them at customer sites across Central Belt, Scotland. Must have willingness to work on special projects, some of high visibility. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & Power Point) to provide clear, concise information summaries as needed.

Responsibilities

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Possesses a solid level of technical knowledge on the company’s products.
• Maintains clear and concise business communication proficiency, both oral and written
• Establishes and maintains a close relationship with senior level FSE’s and Product Specialist in order to support the needs o f the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours outside of Monday - Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Other duties as required.

Technical Knowledge

• Associated degree, ONC, HNC, HND or equivalent technical training or related experience is required - specially in Electronics.
• Equivalence achieved through comparative work and life experience is acceptable.
• Experience with mechanical and Air- conditioning Systems desirable
• Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software installation and programs.
• Use of metrology and handheld tools
• Experience in troubleshooting, field repair or technical support activities centred on Electrical and Mechanical systems and equipment is desirable
• Has a working knowledge of PC applications (MS Applications, SAP, and Reporting tools) to provide clear, concise information summaries as required.

Skills and Ability

• Able to work autonomously
• Self-motivated, proactive, reliable, and accountable individual
• Excellent customer service skills and the ability to handle stressful situations.
• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• While supervision is not considered a primary responsibility of this position, there may be instances where supervision of of hours on a project basis may be required.
• Possess solid communication skills, both oral and written and problem-solving skills.
• Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must have own credit card and be willing & able to travel at short notice.
• An FSE must be team oriented and flexible, and actively seeks to share information and assist their peers.

Additional information

To find out more about life at Smiths Detection check out our LinkedIn https://www.linkedin.com/company/smiths-detection/ and follow our story

Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (www.smithsdetection.com/careers)