Field Service Engineer - Leeds

nGeneration Limited; Leeds; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to support retail and hospitality sectors. This dynamic role involves installing and maintaining cutting-edge electronic devices, ensuring minimal client downtime through effective troubleshooting and on-site support. With a focus on client satisfaction, you will play a crucial role in delivering high-quality service across various locations. The position offers a competitive salary, comprehensive training, and a range of benefits, including a company van and generous annual leave. If you have a technical mindset and a passion for problem-solving, this opportunity is perfect for you.

Benefits

Company van with air conditioning

Fuel card

Comprehensive training

28 days annual leave

Team events

Qualifications

• Experience in IT Technical Support and Electronic Equipment Installation.
• Willingness to travel daily and work on a rota basis.

Responsibilities

• Install, refurbish, and maintain EPoS equipment and related IT devices.
• Diagnose and resolve hardware/software issues on-site.

Skills

Troubleshooting electronic devices

Client-facing skills

Network fault diagnosis

EPoS systems knowledge

Education

Technical Support Experience

Full UK Manual Driver’s License

Tools

EPoS equipment

Wi-Fi devices

Network cabling tools

Job description

Field Service Engineer - Leeds at nGeneration Limited

Join our team as a Field Service Engineer / Field Support Technician to fault-find hardware and software applications and perform break-fix hardware repairs. Excellent client-facing skills are essential for this role supporting the Retail and Hospitality Industry.

Locations Deployed: North East and surrounding areas for effective service delivery.

Key Duties

1. Visit client locations daily to install, refurbish, and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other relevant IT equipment.
2. Provide on-site equipment swap-out services, minimizing client downtime.
3. Set up Wi-Fi devices and troubleshoot network cabling issues on-site.
4. Diagnose and resolve hardware/software issues during visits, escalating when necessary.
5. Document troubleshooting steps and obtain client sign-off before task completion.

Additional travel across the UK and overnight stays may be required.

Candidate Requirements

• Experience in installing, supporting, and troubleshooting electronic/technical devices, preferably in retail or hospitality environments. Training will be provided for EPoS systems.
• Willingness to travel daily and work on a rota basis, including weekends and bank holidays.
• Full UK Manual Driver’s License is essential.

Experience in IT Technical Support, Electronic Equipment Installation, Telecoms, or Broadband Engineering is highly desirable.

Salary and Benefits

£27,057 per annum (including On-Call Supplement). Full-time, permanent role with 13-hour shifts on a 3 days on/3 days off rota.

Benefits include a company van with air conditioning, satellite navigation, and other features, fuel card, comprehensive training, 28 days annual leave, and team events.

About nGeneration Limited

Supporting retail and hospitality sectors for over 22 years, with a central HQ in Tipton, Midlands, providing on-site repairs, support, staging, and warehousing.

Application Notes

Candidates must have a willingness to travel daily, a technical mindset, and experience or knowledge in network fault diagnosis. Previous experience as an IT Support Engineer, Network Engineer, or Telecoms Engineer is preferred.