Field Service Engineer - Industrial

Bizerba (UK) Ltd; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking a Field Service Engineer to maintain and install their equipment. The role involves troubleshooting technical issues, providing customer training, and ensuring compliance with health and safety standards. This is an entry-level position requiring a technical background and a valid UK driving license.

Qualifications

• Proven technical background preferably supported by a technical qualification.
• Hold a full, valid UK driving license.
• Possess a valid Safety Passport/ECS or equivalent.

Responsibilities

• Service, install and fix a wide range of weighing and inspection equipment.
• Investigate complex technical issues such as electrical/mechanical breakdowns.
• Provide customer training on equipment.

Skills

Technical Background

Customer Service

Problem Solving

Education

Technical Qualification

Tools

Calibration Equipment

Hand Tools

Job description

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This range is provided by Bizerba (UK) Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

As part of the Service Department, the Field Service Engineer is responsible for break fix, maintaining and installing Bizerba equipment to our customer base. With a proven technical background preferably supported by a technical qualification, you will liaise directly with customers ensuring you deliver an efficient professional service.

Role And Requirements

1. Service, install and fix a wide range of weighing and inspection equipment, including static scales, automatic check weighing, label systems, metal detection, X-RAY, and vision inspection.
2. Investigate complex technical issues such as electrical/mechanical breakdowns and network-related problems.
3. Provide customer training on equipment.
4. Manage and maintain effective stock levels of parts needed for repairs.
5. Project a professional image of the department and company to both internal and external customers. Uniform provided.
6. Maintain company vehicle in a clean and organized manner, ensuring all maintenance requirements are met.
7. Maintain a library of backups for customers.
8. Keep all company tools in good order, including hand tools, ladders, laptops, etc.
9. Attend all required training courses and ensure H & S training is up to date.
10. Adhere to policies related to Health and Safety and Quality Management.
11. Maintain calibrated weights and ensure compliance.
12. When calibrating/verifying equipment, meet all legal standards and work to the highest standards.
13. Obtain all relevant qualifications deemed necessary by Bizerba for daily duties.
14. Write reports on incidents/calls to assist the Line manager.
15. Participate in out-of-hours work when required.
16. Complete all administrative tasks timely and to standards.
17. Hold a full, valid UK driving license.
18. Possess a valid Safety Passport/ECS or equivalent.
19. Work to company KPIs & SLA’s.
20. Be prepared for overnight stays for training or tasks as needed.
21. Participate in rollout and refit activities as required.
22. Attend head office as needed.
23. Perform ad-hoc duties as requested by your line manager or senior management.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Retail