Field Service Engineer - ICP-OES/MS Instruments

LabRulez; Hemel Hempstead; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Thermo Fisher Scientific in the United Kingdom is seeking a Field Service Engineer to deliver ICP-OES/MS instrumentation service across the UK and Ireland. You will be based mainly in the North West and travel to installations, repairs, validations and related tasks to achieve high first-time fix rates and customer loyalty.

Ideal candidates have a background in Electronics/Chemistry/Engineering with 1–5 years of service experience and are willing to travel across Europe for training; strong

Qualifications

• Professional background in Electronics/Chemistry/Engineering or related subjects.
• Minimum 1-5 years’ experience servicing analytical equipment or equivalent applications specialist experience.
• Good English skills, both verbal and written.

Responsibilities

• To perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.
• Specific product support to be given on ICP- OES and ICP-MS Instrumentation.
• To work remotely as part of the Service team providing on-site services exceeding customer’s expectations and ensuring that customers become promoters through positive feedback and achieving customer loyalty.
• Deliver the highest professional relationship with our customer base escalating issues if necessary, to solve critical tasks in the fastest way possible.
• To enable the customers success through their relationship with ThermoFisher Scientific and the products & services we offer.
• Utilise lead tools to ensure customers are offered those products and services they require.
• Enable alignment of all activities at the customer site with the rest of ThermoFisher Scientific through the involvement of all relevant stakeholders.

Job description

Thermo Fisher Scientific in the United Kingdom is seeking a Field Service Engineer to deliver ICP-OES/MS instrumentation service across the UK and Ireland. You will be based mainly in the North West and travel to installations, repairs, validations and related tasks to achieve high first-time fix rates and customer loyalty.

Ideal candidates have a background in Electronics/Chemistry/Engineering with 1–5 years of service experience and are willing to travel across Europe for training; strong