Field Service Engineer (HVAC Systems)

Owen Daniels; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Owen Daniels is seeking a Field Service Engineer in London to install, commission, repair, and service our HVAC, plumbing, gas transmission, and fire safety systems. This permanent role involves on-site work, delivering energy-saving solutions and maintaining high service standards for customers.

You will troubleshoot issues, perform root cause analysis, report on-site activities, and stay current with product ranges.

Qualifications

• Ability to work independently in the field.
• Strong self-motivation and commitment to delivering quality.
• Proactive and flexible approach.
• Excellent customer service and communication skills.
• Ability to work in a team and manage stakeholder relationships.
• Detail-oriented and able to perform well under pressure.

Responsibilities

• Install, commission, repair, overhaul, and service our products, ensuring work quality meets or exceeds standards, while strictly following established procedures.
• Troubleshoot and resolve issues within our product range and perform root cause analysis.
• Provide concise and accurate reports on work performed on-site, completing all associated job paperwork accurately and on time.
• Stay up to date on the company's product range, enabling you to promote and offer alternative equipment or services to customers, and identify opportunities for additional services during on-site visits.
• Deliver exceptional customer service, addressing individual customer requirements and providing proactive, efficient, and effective solutions.
• Develop & coach members of the team

Skills

Independent work

Customer service

Communication skills

Teamwork

Proactive mindset

Detail-oriented

Pressure handling

Job description

Are you a Field Service Engineer looking for a new opportunity? Our clientshelps improve building systems by providing energy-saving solutions for HVAC, plumbing, gas transmission, and fire safety systems. They support customers with cost-effective products and services that help manage and improve building performance throughout its lifecycle

Field Service Engineer

Permanent

Excellent Salary

7:30 am - 15:30 pm Monday to Thursday, 7:30 am - 12:30 pm Friday

London

Field Service Engineer

Job Description

• Install, commission, repair, overhaul, and service our products, ensuring work quality meets or exceeds agreed standards, while strictly following established procedures.
• Troubleshoot and resolve issues within our product range and perform root cause analysis
• Provide concise and accurate reports on work performed on-site, completing all associated job paperwork accurately and on time.
• Stay up to date on the company's product range, enabling you to promote and offer alternative equipment or services to customers, and identify opportunities for additional services during on-site visits.
• Deliver exceptional customer service, addressing individual customer requirements and providing proactive, efficient, and effective solutions.
• Develop & coach members of the team

Essential Experience/Skills/Qualifications

• Capacity to work independently and with minimal supervision in the field.
• High levels of self-motivation, with a commitment to delivering quality and efficiency.
• A proactive and flexible approach.
• Exceptional customer service and communication skills.
• Ability to work in a team, managing relationships with key stakeholders, including customers.
• Detail-oriented, proactive, and able to perform well under pressure.