Field Service Engineer

The Brink’s Company; Crewe; On-site; GBP 32,777 - 40,060; Full time

Benefits offered by this job

£1,000 onboarding bonus

Performance bonus

Company van

22 days holiday

Medicash private healthcare

Life insurance

Job summary

The Brink’s Company is seeking a knowledgeable Field Service Engineer to join their team in Crewe. The role involves performing maintenance and repair of ATMs, ensuring top-notch service quality and customer satisfaction.

With a starting salary of £36,419 and additional bonuses, the position offers a strong work-life balance on a 4-on/4-off shift pattern along with comprehensive training and numerous benefits including healthcare and a pension scheme.

Qualifications

• Experience with electro-mechanical systems.
• Valid UK driving licence with max 6 active points.
• Willingness to travel and work weekends/holidays.

Responsibilities

• Perform preventive maintenance on ATMs.
• Collaborate with customers to resolve technical issues.
• Accurately document all service transactions.
• Conduct quality control checks on repairs.

Skills

Field Service Engineering experience

Electro-mechanical systems

Customer service skills

Problem-solving mindset

Communication

Job description

4 on 4 off - Field Service Engineer

Location: Field-Based - Crewe

Salary: £36,419 Starting + Up To £1,000 Onboarding Bonus + Bonuses

Company: NoteMachine (A BRINK's Company)

Shifts: 4 Days On / 4 Days Off | 09:00 - 20:30

As a Field Engineer at NoteMachine - You will be a Key Player in the Future of Cash Access

Join us at NoteMachine and take your engineering career to the next level - with real rewards, real opportunities, and be a part of Brink's, a global leader within the industry.

Who Are We?

We're NoteMachine, one of Europe's top ATM providers - moving over £10 billion in cash annually, with over 14,000 machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.

We're part of the global BRINK's network - operating in 100+ countries with 59,000+ employees - giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.

The Opportunity

As we continue to expand and build our national engineering base, the lookout for a Field Service Engineer who's hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you're a sharp problem solving, solution finding, a master on the tools and great with customers, this role could be the perfect fit.

Standout Benefits & Perks

• £36,419 starting salary
• Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
• Performance Bonus
• Company van, fuel, tools & fitted uniform provided - you can also use the van for personal use as long as you follow the HMRC guidelines.
• 4-on / 4-off shift pattern - providing you with consistency & work-life balance
• Full training and ongoing development
• 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
• Medicash private healthcare & wellness benefits
• Salary sacrifice pension scheme for higher take-home pay
• Life insurance - 4 x salary cover
• Company Sickness Policy (CSP)
• Group Income Protection Scheme - subject to qualifying criteria
• Strong career growth opportunities in a growing business

What You'll Do

• Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
• Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
• Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
• Conduct quality control checks to ensure that all repairs and replacements meet company standards.

What You'll Need

• Field Service Engineering experience with electro-mechanical systems
• ATM experience is ideal but not essential
• A drive to deliver on your daily calls, and fix things right first time.
• A valid UK driving licence (max 6 active points)
• A methodical, problem-solving mindset
• Clear, confident communication & customer service skills
• Willingness to travel and work weekends/holidays on rotation
• No live or spent, IVAs, or bankruptcies in the last 10 years

If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.