Field Service Engineer - Doncaster

Franke LLC; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the coffee machine industry is seeking a Service Engineer based in Doncaster or surrounding areas. The role involves providing technical support, managing customer relations, and ensuring adherence to technical standards. Join a collaborative environment with opportunities for professional growth and a competitive salary.

Benefits

Professional growth and development opportunities

Competitive salary and benefits package

25 days of holidays

Private healthcare with options to include partner and children

Qualifications

• Minimum 2 years experience in the coffee machine or vending industry.
• Proficiency with phones and laptops.

Responsibilities

• Provide technical support and resolve ongoing issues.
• Manage customer relations and stock levels.
• Participate in on-call weekend rota for assistance.

Skills

Communication

Technical Analysis

Job description

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Date: May 12, 2025

Location: Manchester, GB

About Franke

About the job

We're looking for a Service Engineer based in Doncaster or surrounding areas. The Service Engineer will be responsible for providing technical support to our customers and resolving ongoing issues as required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are addressed promptly. Any issues with van stock or training needs should be reported back to the Head of Field Service.

You will need to:

• Ensure adherence to Franke UK Technical Standards and Processes
• Participate in the on-call weekend rota for technical assistance and reactive calls (1 every 4 weekends)
• Identify technical skills gaps
• Manage stock levels
• Manage customer relations at site level
• Keep up to date with company admin and training courses

Report issues requiring Account Support due to ongoing customer issues.

Requirements

Applicants should demonstrate understanding and experience relevant to the Field Engineer role, including:

• Minimum 2 years experience in the coffee machine or vending industry
• Proficiency with phones and laptops

Additional qualities include:

• Excellent communication skills
• Personal integrity
• Ability to analyze and prioritize
• Knowledge of when to inform and escalate issues

Flexibility to undertake other ad hoc duties as needed.

What we offer you

• Opportunity to work in a collaborative and innovative environment
• Professional growth and development opportunities
• Competitive salary and benefits package
• Be part of a company committed to excellence and innovation
• 25 days of holidays
• Private healthcare with options to include partner and children