Field Service Engineer - Bradford

nGeneration Limited; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Field Service Engineer to join their dynamic team in Bradford. This full-time role involves daily client visits for the installation and maintenance of cutting-edge IT equipment, including EPoS systems and Wi-Fi devices. The ideal candidate will possess excellent client-facing skills and a technical mindset, ready to troubleshoot and resolve issues in real-time. Enjoy a supportive work environment with training opportunities, a company van, and 28 days of annual leave. If you're passionate about technology and customer service, this is the perfect opportunity for you!

Benefits

Company van and fuel card

Training and development opportunities

28 days annual leave

Team events and company parties

Qualifications

• Experience in installing and troubleshooting electronic hardware/devices.
• Full UK Manual Driver’s License is mandatory.

Responsibilities

• Conduct daily visits for installation and maintenance of IT equipment.
• Troubleshoot and resolve hardware and software issues on-site.

Skills

Fault-finding hardware

Troubleshooting software applications

Client-facing skills

Logical troubleshooting

Data network cables

Education

1+ year of IT support experience

1+ year of EPOS experience

Tools

EPoS systems

Wi-Fi devices

Job description

Join Our Team: Field Service Engineer - Bradford

We are seeking a Field Service Engineer / Field Support Technician with the ability to fault-find hardware and software applications and perform break-fix hardware repairs. Excellent client-facing skills are essential for this role at nGeneration Limited.

Location

Bradford & surrounding areas.

Key Responsibilities

1. Conduct daily visits to client locations for installation, refurbishment, and maintenance of EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other IT equipment.
2. Travel to client sites to provide on-site equipment swaps, minimizing downtime.
3. Set up Wi-Fi devices and identify faults with data network cables on-site.
4. Troubleshoot and resolve hardware, software, and technical issues during site visits, escalating when necessary.
5. Document troubleshooting steps and actions, ensuring client sign-off before task completion.

Requirements

• Experience in installing, supporting, and troubleshooting electronic hardware/devices, preferably in retail or hospitality industries. Training will be provided for EPoS systems.
• Willingness to travel daily to client sites across the UK, including overnight stays.
• Full UK Manual Driver’s License is mandatory.
• Technical mindset with logical troubleshooting skills and experience with data network cables.

Qualifications

• 1+ year of IT support experience (preferred).
• 1+ year of EPOS experience (preferred).
• Full UK Manual Driving License.

Benefits

• Company van and fuel card.
• Training and development opportunities.
• 28 days annual leave.
• Team events and company parties.

Additional Information

This is a full-time, permanent role with a 3-day shift rotation (including weekends and bank holidays). Once trained, you will be equipped with a brand-new van fitted with modern amenities to facilitate your work.