Field Service Engineer

Rapiscan Systems; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in detection technology is seeking a dedicated Field Service Engineer to support and install advanced X-ray screening systems across the UK and beyond. This role offers a unique opportunity to work with cutting-edge technology while ensuring the highest standards of service and maintenance. Join a dynamic team where your expertise will contribute to combating security threats and enhancing safety at critical locations. With generous benefits and career development opportunities, this position is perfect for a self-motivated individual eager to make a difference in the field of security solutions.

Benefits

Career Development

Generous Holidays

Life Insurance

Charity Work Leave

Birthday Leave

Pension Plan

Company Car

Cycle to Work Scheme

Enhanced Maternity and Paternity Pay

Healthcare Cash Plan

Qualifications

• Strong communication skills to articulate product and process.
• Experience in installing and troubleshooting MS Windows servers.
• Knowledge of high-end X-ray systems or computed tomography.

Responsibilities

• Install and support Rapiscan X-ray screening systems.
• Conduct preventive and corrective maintenance on-site.
• Provide remote technical support to distributors and customers.

Skills

Communication Skills

Troubleshooting

Field Service Experience

MS Windows Configuration

X-ray Systems Knowledge

PLC Programming

Problem Solving

Flexibility

Self-motivation

Learning Aptitude

Education

Electrical Diploma

BSc in Engineering

Postgraduate Qualification in Electrical Engineering

IT Certification (Microsoft, Cisco)

Tools

X-ray Systems

MS Windows

PLC Programming Tools

Job description

2 weeks ago Be among the first 25 applicants

Direct message the job poster from Rapiscan Systems

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role:

Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint and Trace product lines of Rapiscan systems.

• ADS, CT, Checkpoint & Trace products at customer’s premises, primarily in the Scotland & Newcastle, Leeds and Manchester areas, may occasionally include other locations throughout the UK and overseas.
• Installation, commissioning and service support of Rapiscan’s X-ray, CT, Checkpoint and Trace systems at our customer’s premises EMEA and International locations.
• Carry out preventive and corrective maintenance on-site at our customers’ premises in EMEA.
• Carry out service site surveys prior to installations and professional site reports.
• Carries out all preventive and corrective maintenance works and attends all call-outs.
• Works on shifts pattern to support key customer site
• Provide remote technical support to Distributors engineers and customers.
• Work with all internal departments and externally with our customers and Distributors on service related matters and provide guidance when required.
• Makes sure to submit service reports and non-conformance reports as required without delay
• Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications:

• A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
• Experience with installing, configuring and troubleshooting MS Windows based servers and workstations highly desirable
• Knowledge of high-end X-ray systems or computed tomography a major advantage
• Experience programming PLC’s an advantage.
• Have excellent ability to trouble-shoot complex systems and logically work through problems.
• Must have experience in a field service engineer role.
• Flexible during times of change and reacts to project adjustments promptly and efficiently
• Willingness to travel within UK and Overseas.
• Must be self-motivated and work well under pressure.
• Strong aptitude to learn.
• Ability to obtain airport security passes essential (some require a Criminal Record check).
• An electrical Diploma with at least 4-5 years of field experience or a BSc Eng with 2-3 years of field experience
• Post graduate qualification in Electrical engineering desirable
• A recognised qualification in an IT (Microsoft, cisco etc) a plus
• A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.

Company Benefits

Why Join Us?

• Career Development: Opportunities for growth and advancement.
• Generous Holidays: 25 days plus bank holidays, increasing with service.
• Life Insurance: Coverage from day one.
• Charity Work: Paid leave to volunteer.
• Birthday Leave: Enjoy a paid day off on your birthday.
• Pension Plan: Secure your future.
• Company Car.
• Cycle to Work Scheme: Support for eco-friendly commuting.
• Enhanced Maternity and Paternity Pay: Additional support for new parents.
• Healthcare Cash Plan: Assistance with healthcare expenses.

This role offers an exciting opportunity to join a dynamic team and contribute to the success of a global leader in security solutions.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Manufacturing

• Industries

  Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Security and Investigations

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