Field Service Engineer

SMT GB; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team. This role focuses on delivering exceptional service to customers while identifying revenue opportunities. You will be responsible for servicing and repairing heavy construction equipment, utilizing your advanced diagnostic skills to troubleshoot mechanical issues. The position offers a competitive salary along with a comprehensive benefits package, including a pension contribution and wellness programs. If you are a reliable and conscientious individual with a passion for engineering, this opportunity is perfect for you.

Benefits

5% Employer Pension Contribution

25 Days Annual Leave

Cycle to Work Scheme

Life Assurance

Wellbeing App

Health Counselling Sessions

Free Will Writing Service

24/7 Doctor Access

Cashplan for Employees

Family-Friendly Policies

Qualifications

• Experience in repairing and maintaining heavy construction plant.
• Ability to understand technical literature and systems.

Responsibilities

• Service and repair Volvo construction equipment.
• Identify mechanical problems using technical knowledge.

Skills

Mechanical Problem Identification

Advanced Diagnostic Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Education

Formal Engineering Qualification (NVQ 3/C&G)

Tools

Computer Systems

Diagnostic Equipment

Job description

4 weeks ago Be among the first 25 applicants

About the Role:

We are looking for a Field Service Engineer to be based at our Immingham depot.

The focus of this role is to ensure we deliver a first-class service to both internal & external customers. You will actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.

What you will be doing:

• Service and repair Volvo construction equipment or miscellaneous equipment
• Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
• Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting aftermarket solutions
• Work in line with quotations and time guides, highlighting to management where additional work may be required
• Ensure software updates are installed as new versions are released
• Complete tablet inputs, electronic reports, and timesheets in real time, providing comprehensive details of the work undertaken
• Order parts for your work as necessary and return parts in a clean condition at the time of job completion
• Able to work overtime as required and to honor reasonable call-out requests
• Attend relevant product or systems training courses

Requirements

Knowledge, Skills, and Experience

We look for the following skills and experience to set you up for success:

• A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (NVQ 3/C&G)
• Relevant experience in repairing and maintaining heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics
• Advanced diagnostic and troubleshooting skills, with a comprehensive understanding of hydraulics, electrics, and EATS
• Effective communication skills with colleagues, management, and customers
• Work with a cost-conscious mindset to ensure maximum profitability
• Strong problem-solving and diagnostic skills
• Proficient in using computer systems and Outlook
• High attention to detail
• Conscientiousness in all aspects of the job
• Highly responsible, reliable, honest, and trustworthy
• Ability to understand technical literature and systems

Desirable:

• Experience in Welding and Fabrication

Benefits

In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution
• 25 days annual leave plus Bank Holidays
• Cycle to Work Scheme
• Life Assurance of 4x annual salary
• Yulife - Wellbeing App offering discounts and vouchers
• Financial, Physical, and Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, including 24/7 Doctor access
• Healthshield - Cashplan for all employees
• Family-Friendly policies
• Company events

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Referrals can increase your chances of interviewing at SMT GB by 2x.

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