Field Service Engineer - Birmingham

TN United Kingdom; Birmingham; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a leading broadband company as a Field Service Engineer in Birmingham. Enjoy a competitive salary, a 4-day workweek, and comprehensive training. Be part of a dynamic team focused on customer satisfaction and technical excellence.

Benefits

25 days annual leave

Up to 10% pension contributions

BUPA medical coverage

Life insurance

Healthcare plans

Support for family situations

Qualifications

• UK Manual driving license with no more than 8 points.

Responsibilities

• Expert in installations, fault fixing, and delivering excellent customer service.
• Diagnose errors and technical problems and determine appropriate solutions.
• Document processes and follow company procedures.

Skills

Problem-solving

Customer relationships

Organization

Motivation

Job description

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Client:

Virgin Media O2

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c6d387f1b92e

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Salary: £29,000 - £36,200 per year

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide a mentor to support your success! After completing our comprehensive training, you will enjoy a better work-life balance with our 4-day working week of 37.5 hours (Monday – Saturday) with a mix of 7.5 and 10-hour shifts.

No two days are the same, so you will always be learning and facing new challenges.

• Be the expert in installations, fault fixing, and delivering excellent customer service
• Diagnose errors and technical problems and determine appropriate solutions
• Document processes and follow company procedures and protocols
• Collaborate with the technical team and share information across the organization

Location requirements: You must live in one of the following postcodes: B1, B5, B6, B7, B8, B9, B10, B11, B12, B13, B14, B15, B16, B17, B18, B19, B20, B21, B23, B24, B25, B26, B27, B28, B29, B30, B31, B32, B33, B34, B35, B36, B37, B38, B42, B43, B44, B45, B47, B60, B61, B72, B73, B74, B75, B76, B77, B78, B79, B80, B90, B91, B92, B93, B96, B97, B98, WR9

Join our team of Field Service Engineers (known as Field Technicians internally) and earn a competitive salary of £29,000, plus overtime (£4,700 average) and a performance-based commission of £2,500.

We’re seeking motivated, customer-focused individuals. No prior experience needed; training and mentorship provided! Enjoy a 4-day workweek, balancing work and personal life, with shifts of 7.5 and 10 hours.

Every day brings new learning and challenges.

• Be the expert in installations, fault fixing, and delivering excellent customer service
• Diagnose errors and technical problems and determine appropriate solutions
• Document processes and follow company procedures and protocols
• Collaborate with the technical team and share information across the organization

Who we are: The UK’s fastest broadband network and one of the UK's biggest companies. We are diverse, high-performing teams committed to offering the UK more choice and value, driven by our customer-centric values and ambitions. Virgin Media O2 is an equal opportunities employer, dedicated to removing bias and barriers, fostering equity and inclusion throughout our processes and culture.

The must-haves: A UK Manual driving licence with no more than 8 points.

Additional qualities we seek: Comfort working at heights and outdoors in all weather, problem-solving skills, ability to build strong customer relationships, organization, and motivation to help others.

What’s in it for you: We offer benefits beyond salary, including:

• A salary of £29,000, with £2,500+ OTE and a company van
• 25 days annual leave, including your birthday
• Up to 10% pension contributions
• Options to buy or sell leave days
• Wellbeing benefits like the Unmind App, BUPA medical coverage (upgradeable), and critical illness insurance
• Life insurance and healthcare plans
• Support for various family situations, including neonatal leave, maternity & paternity policies, and carers leave