Field Service Engineer (Between Glasgow and Edinburgh along the M8 Corridor)

Loma Systems; City; On-site; GBP 30,000 - 45,000; Full time

Job summary

Loma Systems is looking for a Field Service Engineer to provide high-quality technical expertise at customer sites across the United Kingdom. Responsibilities include installation, calibration, fault-finding, and providing training on customer equipment.

The ideal candidate will possess a BTEC/ONC/HNC qualification in electromechanical or electrical engineering, strong technical skills, and excellent customer service abilities. Flexibility to work overtime and travel is essential.

Qualifications

• Good technical electrical/electronics skills.
• Experience in a field service role.
• Full current driving licence.

Responsibilities

• Conduct repairs, on-site commissioning and training for customers.
• Handle on-site customer queries.
• Complete paperwork accurately.

Skills

Technical electrical/electronics skills

Customer service experience

PLC programming

PC literacy

Organisational skills

Problem-solving approach

Excellent communication skills

Education

BTEC/ONC/HNC in electromechanical/electrical engineering

Job description

Job Description

As a Field Service Engineer within the National Service Team, you will be responsible for providing high‑quality field‑based technical expertise at customer sites across the country, including installation, calibration, fault‑finding, training and fixing of customer equipment.

Tasks

• Carry out repairs, on‑site commissioning, service and calibration of customers’ inline inspection equipment following stated processes and procedures, including on‑site training where required.
• Conduct upgrades and refurbishments at customer sites.
• Handle on‑site customer queries in a fair and courteous manner.
• Adapt to all types of environments and comply with local client health and safety regulations.
• Complete all necessary paperwork accurately and in a timely manner in accordance with company procedures.
• Work overtime as and when required.
• Participate in the on‑call standby rota system as required.
• Learn a diverse set of products and continually improve product knowledge.
• Provide technical support via phone and email where required.

Essential Qualifications

• Good technical electrical/electronics skills.
• Minimum BTEC/ONC/HNC or similar qualification in electromechanical/electrical engineering.
• Experience in a field service role and familiarity with all aspects of customer service, including commissioning, repairs and servicing.
• PLC programming and knowledge of PC hardware an advantage.
• Good PC literacy.
• Strong organisational skills orientated around reliably delivering what is promised.
• Methodical problem‑solving approach.
• Full current driving licence.
• Excellent communication and customer service skills.
• Flexibility to work overtime and stay overnight occasionally.
• Role model of Loma’s behaviours (Hands‑on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative) and ITW Values.