Field Service Engineer

Apogee Corporation; West Midlands; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible working options

Pension scheme

Employee discounts

Job summary

Apogee Corporation is seeking a qualified Service Engineer to perform service visits and repairs on MFD printers, both remotely at client sites and with periodic office presence. You will diagnose faults, conduct preventative maintenance, and provide customer training to maximise equipment efficiency.

The role requires IT networking skills, strong customer service experience, and a smart, professional appearance. DBS and SC clearance checks apply as part of the onboarding process.

Qualifications

• Experience as an engineer working on MFD printers.
• IT networking ability and capability to set up scanning functions.
• Strong customer-facing service experience.
• Experience working in a target-driven environment.
• Smart and presentable at all times.

Responsibilities

• Conducting service visits to address reported calls and maintain high standards of professional service support.
• Responding promptly to customer service requests for repair of business equipment.
• Diagnosing faults and implementing repairs through adjustments, cleaning or spare parts replacement.
• Carrying out preventative maintenance per manufacturer guidelines and service recommendations.
• Communicating with customers with detailed reports and ensuring equipment condition post-service.
• Installing equipment sold by the company and ensuring optimal performance.
• Providing training to customers to maximise equipment efficiency and prevent errors.
• Managing inventory of spare parts and consumables to support service operations.

Skills

MFD printers

IT networking

Customer service

Target driven

Clean driving license

Job description

About Us

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

About Us

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

JOB DETAILS

Responsibilities

• Conducting service visits to address reported calls and maintain high standards of professional service support.
• Responding promptly to customer service requests for the repair of business equipment.
• Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.
• Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.
• Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
• Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
• Managing inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training.

Skills And Experience Required

• It is essential that you have worked as an engineer on MFD printers
• IT knowledge with the ability to network devices and to set up scanning functions
• The ability to provide first class customer service with previous customer facing experience.
• Experience of working in a target driven environment
• To be smart and presentable at all times
• Willing to undertake training on new product lines, such as Laptops and PC's
• Full, clean drivers license

Enhanced Dbs

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.

Sc Clearance

For this role, you will be required to obtain SC Clearance - which includes a basic criminal record check.

Benefits

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts