Field Service Engineer

Pyramid Search and Selection; Twickenham; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Company vehicle

Pension scheme

Life assurance (2x)

Overtime opportunities

Refer a Friend scheme

Healthcare plan (optional)

Employee Assistance Programme

Job summary

Pyramid Search and Selection invites applications for a Field Service Engineer to service and repair ATM, self-service devices, kiosks, and related hardware at customer sites across Hounslow and surrounding areas. You will travel daily, work independently in the field, and be supported by a company van, laptop, and phone.

The role emphasizes hands-on hardware experience, strong customer-facing skills, and the ability to manage SLAs.

Qualifications

• Technical hands-on experience on self-service machines, ATMs, or similar hardware is essential.
• Experience with Windows-based software is advantageous.
• Previous customer-facing experience and ability to meet SLAs.

Responsibilities

• Maintain/repair hardware on customer sites, predominantly ATMs, plus Self-Service, Kiosks, Lockers and Vending machines.
• Diagnose and repair system problems quickly.
• Respond to technical hardware issues on site and liaise with customers and logistics.

Skills

Technical hands-on experience

Windows-based software

Customer service experience

Full UK Driving Licence

Tools

Windows-based software

Job description

Our client, who are industry leaders in their industry, are looking for a Field Service Engineer to join their field operations. Any experience with white goods, electro mechanical or working in the field, ideally for 1 year would be suitable as full cross training will be given. This role is suitable for a trainee with basic experience.

The business provides a wide range of solutions to the world's leading banks, retail and commercial institutions.

As a Field Service Engineer, you will provide technical support to our client's customers by carrying out maintenance on a range of ATM's, Self-service devices based at banks, supermarkets, and independent stores.

The candidate will be looking after Hounslow and the surrounding areas and will ideally live within 10 miles radius from Hounslow.

You will be working independently, 'in the field', travelling to required areas daily. and will be provided with a company van, a mobile and a laptop, full training, and the network of support that you need to work autonomously.

Key Responsibilities:

• Maintain / repair technical hardware problems on customer sites, predominantly ATM's, but you may also work on Self-Service, Kiosks, Lockers and Vending machines.
• Diagnose system problems in minimal time and repair.
• Respond to all technical hardware problems on site.
• Deal with customers in a professional manner during difficult high-pressure situations.
• Work within the times scale as set out in the Service Level Agreements (SLAs).
• Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
• Coordinate with the technical resources necessary to resolve critical customer situations.
• Liaise and coordinate with sub-contractors when needed.
• Make recommendations for improving the companies service, reliability & performance.

Skills and Experience Required:

• Technical hands-on experience working on either self-service machines, vending machines, ATM's, white goods or other such hardware is essential.
• Experience of working on Windows based software is advantageous.
• Previous experience in a similar customer facing environment, working to achieve customer service level agreements.
• A flexible approach to work and a willingness to learn new skills.
• Good communication skills with ability to work as part of a wider team across the business.
• Work well independently and in a team situation.
• A full UK Valid Driving License is essential for this role. The role comes with a vehicle, fuel card, laptop, phone, tools and workwear.

Hours of work:

• The hours for this role are 8.30am to 5.30pm with 1 hour for lunch and 1 in 4 weekends on a rotational basis.

Benefits:

• Company vehicle
• Company pension scheme
• 2 x salary life assurance
• Regular overtime opportunity
• Refer a Friend scheme
• Optional Healthcare plan including retail discounts
• Employee Assistance Programme

Please be aware all successful candidates for this position will be required to undergo a pre-employment screening process, inclusive but not limited to financial, criminal record and references.

This is an excellent opportunity offering fantastic training and opportunities for career progression.