Field Service Engineer

Pyramid Search and Selection; Bath; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company vehicle

Company pension scheme

2 x salary life assurance

Regular overtime opportunity

Refer a Friend scheme

Optional Healthcare plan including ret

Employee Assistance Programme

Job summary

Pyramid Search and Selection is seeking a Field Service Engineer to service ATMs and self-service devices across banks, supermarkets and independent stores. The role involves working in the field, traveling daily with a company van, laptop and phone, and performing hands-on maintenance with full training provided.

Candidates should have hands-on hardware experience (ATM/self-service), be comfortable in customer-facing roles, and hold a full UK driving license.

Qualifications

• Hands-on field service experience on hardware such as ATMs or self-service devices.
• Ability to diagnose hardware and software issues in a timely manner.
• Excellent communication when dealing with customers and in high-pressure situations.

Responsibilities

• Maintain and repair ATM hardware and other self-service devices on customer sites.
• Diagnose and fix system problems quickly and repair on site.
• Coordinate with logistics to ensure parts are ordered and customers updated.
• Communicate with subcontractors as needed to resolve issues.
• Suggest improvements to service reliability and performance.

Skills

Field service experience

ATM hardware

Windows software

Customer service

Job description

Job Description:

Our client, who are industry leaders in their industry, are looking for a Field Service Engineer to join their field operations. Any experience with white goods, electro mechanical or working in the field, ideally for 1 year would be suitable as full cross training will be given. This role is suitable for a trainee with basic experience.

The business provides a wide range of solutions to the world's leading banks, retail and commercial institutions.

As a Field Service Engineer, you will provide technical support to our client's customers by carrying out maintenance on a range of ATM's, Self-service devices based at banks, supermarkets, and independent stores.

The candidate will be looking after Hounslow and the surrounding areas and will ideally live within 10 miles radius from Hounslow.

You will be working independently, 'in the field', travelling to required areas daily. and will be provided with a company van, a mobile and a laptop, full training, and the network of support that you need to work autonomously.

Key Responsibilities:

• Maintain / repair technical hardware problems on customer sites, predominantly ATM's, but you may also work on Self-Service, Kiosks, Lockers and Vending machines.
• Diagnose system problems in minimal time and repair.
• Respond to all technical hardware problems on site.
• Deal with customers in a professional manner during difficult high-pressure situations.
• Work within the times scale as set out in the Service Level Agreements (SLAs).
• Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
• Coordinate with the technical resources necessary to resolve critical customer situations.
• Liaise and coordinate with sub-contractors when needed.
• Make recommendations for improving the companies service, reliability & performance.

Skills and Experience Required:

• Technical hands-on experience working on either self-service machines, vending machines, ATM's, white goods or other such hardware is essential.
• Experience of working on Windows based software is advantageous.
• Previous experience in a similar customer facing environment, working to achieve customer service level agreements.
• A flexible approach to work and a willingness to learn new skills.
• Good communication skills with ability to work as part of a wider team across the business.
• Work well independently and in a team situation.
• A full UK Valid Driving License is essential for this role. The role comes with a vehicle, fuel card, laptop, phone, tools and workwear.

Hours of work:

• The hours for this role are 8.30am to 5.30pm with 1 hour for lunch and 1 in 4 weekends on a rotational basis.

Benefits:

• Company vehicle
• Company pension scheme
• 2 x salary life assurance
• Regular overtime opportunity
• Refer a Friend scheme
• Optional Healthcare plan including retail discounts
• Employee Assistance Programme

Please be aware all successful candidates for this position will be required to undergo a pre-employment screening process, inclusive but not limited to financial, criminal record and references.

This is an excellent opportunity offering fantastic training and opportunities for career progression.