Field Service Engineer

Briggs Equipment UK Ltd; Telford; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

40 hour working week

Overtime pay: 1.5x Mon-Sat, 2x Sun

25 days holidays

Private vehicle use (tax paid)

Career development opportunities

Pension scheme

Profit share bonus

Health and eyecare schemes

High street discounts

Job summary

Briggs Equipment in Telford is seeking a Field Service Engineer to proactively maintain and service HYG equipment on customer sites, diagnosing faults, sourcing parts, and ensuring safe, reliable operation.

You will communicate with customers and controllers to agree scope, timelines, and costs, while following Briggs procedures and safety standards. The role includes overtime, pension, and progression opportunities.

Qualifications

• Relevant technical qualification or recognised engineering apprenticeship.
• Previous experience in field service, maintenance or engineering.
• Strong understanding of hydraulic, mechanical and electrical systems.
• Excellent problem-solving and customer-focused approach.

Responsibilities

• Attend customer sites to assess issues and determine scope of work.
• Maintain clear communication with customer and service controller from start to finish.
• Diagnose faults and identify root causes; source parts cost-effectively.
• Carry out maintenance and repairs per engineering standards and tolerances.
• Conduct inspections and quality checks before returning equipment.
• Identify additional repairs or maintenance opportunities to maximise revenue.
• Submit all job-related documentation accurately and promptly.

Skills

Technical qualification

Field service experience

Hydraulic systems

Mechanical systems

Electrical systems

Problem-solving

Customer-focused

Education

Engineering apprenticeship

Job description

The Opportunity: FieldService Engineer

Contract: Permanent

Location: Telford

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.

As a Field Engineer you will proactively maintain and service HYG equipment and associated products, whether company-owned or customer-owned, within the scope of the engineer’s competence. Maximise equipment uptime and operational availability by effectively diagnosing faults, identifying root causes, and implementing safe, timely, and cost-effective repairs. Ensure all equipment continues to operate reliably, safely, and efficiently, delivering long-term value and minimal disruption to the customer’s operations.

The Impact you will have:

• Attend customer sites to assess equipment issues and determine the scope of work required. Agree priorities with the customer and ensure all activities are carried out in accordance with safe working practices.
• Maintain regular communication with both the customer and the service controller from the outset of the job through to completion, ensuring all parties have a clear understanding of the work required, expected timescales, and any associated costs.
• Diagnose and identify the root cause of equipment faults and breakdowns in a timely manner. Source the correct replacement parts in the most cost-effective way, utilising all available resources, including the Briggs Technical Support team where necessary.
• Carry out all maintenance and repair work in accordance with recognised engineering standards, Briggs procedures, and manufacturer specifications and tolerances.
• Conduct thorough inspections and quality checks throughout the repair process, ensuring equipment is operating safely, effectively, and to the required standard before returning it to the customer.
• Identify and communicate any additional repairs, maintenance requirements, or damage-related work opportunities to the customer. Ensure all recommended work is clearly explained, authorised where required, and contributes to maximising revenue opportunities while meeting customer needs.
• Complete all job-related documentation accurately and promptly, ensuring all relevant records, reports, and customer signatures are obtained and submitted in line with company procedures.

What will help you to excel in this role:

• Relevant technical qualification and/or recognised engineering apprenticeship.
• Previous experience in a similar field service, maintenance, or engineering role.
• Strong understanding of hydraulic, mechanical, and electrical systems, with proven fault-finding and diagnostic capabilities.
• Ability to work independently, use initiative, and perform effectively under pressure.
• Strong organisational skills with the ability to manage, prioritise, and adapt workloads to meet customer and business requirements.
• Customer-focused approach with the ability to build positive relationships and understand customer needs.
• Excellent problem-solving skills and a commitment to delivering high-quality service and technical support.

What you can expect from us:

• 40 hour working week
• Overtime is payable at x1.5 Monday - Saturday and x2 on Sunday
• 25 days holidays
• Vehicle is available for private use if desired (tax to be paid)
• Future development and career opportunities
• Contributory pension scheme with employer contributions
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met