Service Engineer

Automation Experts Ltd; Glasgow; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Automation Experts Ltd. is seeking a Field Service Engineer to support customers across Scotland and wider UK, including travel to diverse sectors from metal to EV charging and energy storage. The role is hybrid with UK-wide travel from Glasgow area.

Key responsibilities include commissioning, fault-finding, and on-site technical support, with frequent customer liaison and collaboration with Project Engineers.

Qualifications

• HNC / HND or higher qualification in Electrical, Electronic or Automation Engineering.
• Completed apprenticeship in Electrical, Electronic or Automation discipline.
• Proven experience with AC and DC drives.
• Experience with PLCs and HMIs (beneficial).
• Willingness to travel frequently within the UK and Europe.
• Strong fault-finding and problem-solving skills.

Responsibilities

• Act as the primary point of contact between the business and customers, providing technical field support.
• Commission new AC and DC motor control systems, independently and as part of a team.
• Carry out troubleshooting, in-field design modifications, and repair of control systems across multiple industries.
• Provide emergency breakdown support and rapid response to customer issues.
• Work closely with Project Engineers during system testing and functional verification.
• Deliver telephone, email, and remote technical support to customer engineering and maintenance teams.
• Identify opportunities to promote additional services, upgrades, and spare parts.
• Hybrid role with extensive UK travel and occasional international travel (up to 60%).
• Work in varied environments including tight spaces and at height.

Skills

AC and DC drives

PLCs and HMIs

Electrical fundamentals

Fault finding

Customer liaison

Education

HNC / HND or higher qualification in Electrical, Electronic or Automation Engineering

Completed apprenticeship in Electrical, Electronic or Automation discipline

Job description

Join a global leader at the forefront of industrial innovation and sustainability.

With operations spanning multiple continents, this company offers the stability of a well-established brand combined with the dynamic energy of continuous growth and technological advancement.

Established as a world leader in electrical control systems an exciting opportunity for a Field Service Engineer to support customers in a variety of sectors, including Metal, Dyno Test Rigs, Hydrogen Electrolyzer PSUs, EV Charging points and Battery Energy Storage around Scotland.

Glasgow - Hybrid - UK Wide. Ref: 25634

• An opportunity to work on a variety of unique, bespoke systems.
• A hybrid role with travel around Scotland

The Role:

• Act as the primary point of contact between the business and customers, providing technical field support
• Commission new AC and DC motor control systems, independently and as part of a team
• Carry out troubleshooting, in-field design modifications, and repair of control systems across multiple industries
• Provide emergency breakdown support and rapid response to customer issues
• Work closely with Project Engineers during system testing and functional verification
• Ensure systems operate in line with Functional Design Specifications (where available)
• Deliver telephone, email, and remote technical support to customer engineering and maintenance teams
• Analyse faults, propose alternative solutions, and implement optimal resolutions
• Follow company service processes and standards at all times
• Identify opportunities to promote additional services, upgrades, and spare parts
• Hybrid role with extensive UK travel and occasional international travel (up to 60%)
• Flexible approach to working hours, including non-standard hours and on-call support
• Work in varied environments including tight spaces and at height

The Person:

• HNC / HND or higher qualification in Electrical, Electronic or Automation Engineering or
• Completed apprenticeship in Electrical, Electronic or Automation discipline
• Proven experience with AC and DC drives (essential)
• Experience with PLCs and HMIs (beneficial)
• Strong understanding of electrical fundamentals and computer-based systems
• Excellent fault-finding and problem-solving skills
• Confident working independently and as part of a team
• Strong communication skills with the ability to liaise effectively with customers
• Willing and able to travel frequently within the UK and Europe, sometimes at short notice
• Flexible, proactive, and comfortable working in demanding site environments

Located in the Glasgow Area, this role would be commutable from East Kilbride, Hamilton, Glasgow and other surrounding areas.

The company believe in providing the best support and solutions to customers. You will have the opportunity to work in a dynamic and innovative environment where every day brings new challenges and opportunities.

For further information please contact Sharon Hill

Available on: 01902212000 or 07764208419