Field Service Engineer

ABB Schweiz AG; Stonehouse; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Field Service Engineer to provide on-site support for ABB products. The role involves troubleshooting, maintenance, and customer interaction, contributing to the Measurement and Analytics Division. Candidates should have relevant qualifications and strong problem-solving skills. Attractive benefits include a competitive salary and company car.

Benefits

Company Car

25 Days Holiday Plus Bank Holidays

Contributory Pension

Life Assurance

Flexible Benefits

Employee Assistance Programme

Qualifications

• Preferably qualified to ONC/HNC level in instrumentation or equivalent.
• Experience in Water/Power Utilities, Food & Beverage, Chemical & Pharmaceutical, Oil & Gas preferred.

Responsibilities

• Performing field service tasks and troubleshooting technical issues.
• Maintaining high standards of Health & Safety and exceeding customer expectations.

Skills

Communication

Problem Solving

Education

ONC/HNC in Instrumentation

Tools

MS Office

Job description

Field Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—along with a focus on diversity, inclusion, and equal opportunities, drive us to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Execution Manager

Your role and responsibilities

This role involves visiting customers’ sites to provide breakdown repairs, servicing, planned preventative maintenance, calibration contracts, and installation/commissioning of a wide variety of ABB (Measurement & Analytics) products. The role may require providing 24x7 service cover on a rota basis and factory-based workshop repairs. The successful candidate will travel throughout the UK and occasionally overseas, including overnight stays. We are looking for someone based in the East of England. The work model is onsite at various locations. This role contributes to the Measurement and Analytics Division, mainly serving Measurement Care Agreement holders and a large customer service base.

Main responsibilities include:

1. Working with customers on-site to identify opportunities for operational improvements and pain point elimination.
2. Performing field service tasks, troubleshooting technical issues, and conducting analysis remotely or on-site.
3. Preparing material lists and ensuring availability and quality of all materials, parts, and equipment needed for service activities.
4. Troubleshooting equipment and process failures, requesting corrective actions, and recommending preventive measures.
5. Developing and maintaining customer relationships and satisfaction with field-based service solutions.
6. Supporting the development and delivery of ABB Ability Digital Service Solutions in collaboration with product managers.
7. Collaborating with the aftersales support team to develop service solutions and training materials for partners and customers.
8. Maintaining high standards of Health & Safety and exceeding customer safety expectations.

Qualifications for the role

• Preferably qualified to ONC/HNC level in instrumentation, measurement control, or equivalent, or have completed a recognized apprenticeship.
• Good PC skills, familiar with MS Office.
• Excellent communication and interpersonal skills.
• Flexible approach to work and strong problem-solving skills.
• Experience in industries such as Water/Power Utilities, Food & Beverage, Chemical & Pharmaceutical, Oil & Gas is preferred.
• Experience with Water Analysers is advantageous but not essential.
• Valid UK driving license and passport are required.

What's in it for you?

• Empowerment: take ownership and achieve exciting results.
• Impact: help customers improve efficiency and sustainability.
• Exposure to cutting-edge Process Automation technology.

More about us

ABB UK offers attractive benefits including a competitive salary, company car, 25 days holiday plus bank holidays, contributory pension, life assurance, flexible benefits, internal mobility, mentorship, global projects, Employee Assistance Programme, and a referral scheme. Recognized as a Top Employer in the UK for four consecutive years, ABB demonstrates dedication to a better world of work through excellent HR policies and practices.

ABB provides integrated automation, electrical, and digital systems for the process, hybrid, and maritime industries. Our Measurement & Analytics Division is a leader in smart instrumentation and analyzers, supporting industries like oil and gas, chemical, water, power, hydrogen, batteries, and marine. We enable industrial process optimization through data collection and analysis, supporting environmental sustainability and operational efficiency.