Field Service Engineer

Eppendorf UK Ltd.; Stevenage; On-site; GBP 32,000 - 46,000; Full time

Job summary

Eppendorf UK Ltd. is seeking a technically skilled field service engineer to perform maintenance, repair, and calibration of laboratory, medical, and hospital equipment across the UK and Ireland.

You will report on service activity, complete documentation, and keep product knowledge current. You will travel to customer sites and in-house workshop locations, providing reliable support and professional service to ensure continued operation and customer satisfaction.

Qualifications

• At least three years in a similar field service role.
• Experience repairing/maintaining laboratory or hospital equipment.
• Proficient in MS Office and accurate documentation.

Responsibilities

• Perform technical service activities, maintenance, and repairs on customer sites and in-house.
• Complete service reports and CRM records accurately and on time.
• Travel across the UK and Ireland, including occasional overnight stays.
• Maintain up-to-date knowledge of assigned Eppendorf products.
• Manage spare parts stock as directed by the Service Manager.

Skills

Technical service experience

Diagnosing issues

MS Office proficiency

Education

Technical education in a relevant field

Job description

How you can make an impact

In this role, you help ensure that customers can rely on Eppendorf products when it matters most. By carrying out technical service activities, maintenance, and repairs on customer sites and in-house, you deliver a professional, responsive service experience. Your technical expertise, accurate documentation, and proactive communication support safe, efficient laboratory operations and high customer satisfaction across the UK and Ireland. Consistently and accurately perform technical service activities for the Eppendorf product group assigned to you. Carry out maintenance and repairs on customer sites and in-house. Maintain direct communication with customers throughout each service job. Complete service reports, documentation, and CRM records accurately and on time. Maintain an up-to-date understanding of assigned Eppendorf products using the training tools provided. Manage spare parts stock at the levels indicated by the Service Manager, and travel flexibly across the UK and Ireland, including occasional overnight stays at short notice.

What sets you apart

You have a strong technical background and education, with at least three years of experience in a similar field service or technical service position. You bring knowledge of the repair and maintenance of laboratory, medical, or hospital equipment, and you are confident diagnosing and resolving technical issues in customer-facing environments. You are proficient in MS Office and complete service reports, documentation, and administrative tasks accurately and reliably. You are ideally located within the Oxford – Milton Keynes – Hemel Hempstead region, providing convenient access to customers across the territory. You hold a valid UK driving licence and are flexible to travel to multiple site locations across the UK and Ireland, including overnight stays when required. You communicate effectively, demonstrate a professional attitude, and put the customer first in every interaction.

What we offer

Your work is meaningful. Together we contribute to improving human living conditions. We offer you creative freedom with a strong, international premium brand in the life science industry. We value and reward your performance with an attractive salary. Continuous professional development opportunities to grow both personally and professionally. Our opportunities range from a variety of training courses, participation in conferences, and access to learning platforms. With us, you will find a colorful, cosmopolitan, and appreciative working environment with always up-to-date technologies, methods, and tools in an environment that also invites networking. Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries. Working at Eppendorf means being part of a community of more than 5,000 scientists, engineers as well as specialists from many other disciplines across more than 30 countries. All of us are committed to one mission: Being the expert partner and advisor of choice for life sciences laboratories around the world - with our premium products, our services, and our reliability.