Field Service Engineer

Arrive; Norwich; On-site; GBP 40,000 - 50,000; Full time

Job summary

Arrive is seeking a Field Service Engineer to provide first-line customer support in the Norwich area. The role includes maintaining and repairing ticketing equipment, with a focus on excellent customer service and following health and safety regulations. The position offers a competitive salary, comprehensive training, and various employee benefits.

Benefits

Company van, equipment, PPE, and clothing provided

25 days holiday plus bank holidays

Up to 6% contributory pension scheme

Health cash plan, discounted gym membership

Flexible benefits including critical illness cover and dental insurance

Paid volunteering days

Qualifications

• Experience in electro-mechanical engineering, ideally in vending, transport, or similar industries.
• Full UK driving license required.
• Capable of staying calm under pressure.

Responsibilities

• Perform on-site maintenance and repairs on ticketing equipment.
• Diagnose and resolve basic software issues.
• Ensure first-time fix approach and deliver excellent customer service.

Skills

Problem-solving

Customer Service

Communication

Education

NVQ Level 2 in an electrical field

Job description

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We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

We’re looking for a Field Service Engineer to join our team covering the Norwich area in the UK. You’ll provide first-line customer support, servicing, and repairing ticketing equipment, as well as assisting with installations and managing stock.

Shift Pattern: Monday to Friday, 9-5 flexible

How to make an impact

• Perform on-site maintenance and repairs on ticketing equipment.
• Diagnose and resolve basic software issues using PC tools.
• Ensure a first-time fix approach and deliver excellent customer service.
• Maintain clear communication and escalate major issues as needed.
• Keep accurate records and manage service calls via the call management system.
• Handle and maintain company stock and spare parts.
• Follow Health & Safety regulations.
• Assist with new equipment installations and upgrades.
  
  

About You

• NVQ Level 2 or equivalent in an electrical field.
• Experience in electro-mechanical engineering, ideally in vending, transport, or similar industries.
• Full UK driving license.
• Strong problem-solving skills and ability to work independently.
• Excellent customer service and communication skills.
• Ability to stay calm under pressure.
  
  

We offer you

Company van, equipment, PPE, and clothing provided.

Comprehensive induction and training.

25 days holiday (plus bank holidays) with an option to purchase additional days.

Up to 6% contributory pension scheme and life assurance (x4 annual salary).

Health cash plan, discounted gym membership, and EAP.

Flexible benefits, including critical illness cover, dental insurance, and car leasing.

Paid volunteering days.

The role will be based: Norwich area covering Norfolk - Cambridge - Great Yarmouth

About Us

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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