QCS/DCS Field Service Engineer - Newcastle upon Tyne 1 hour radius

ABB Schweiz AG; Canterbury; Remote; GBP 35,000 - 50,000; Full time

Job summary

ABB is seeking a Home Based Field Service Engineer to support customer paper manufacturing facilities within a 1-hour radius of Newcastle upon Tyne. The role involves providing 24/7 support for ABB QCS and DCS equipment, conducting maintenance, and developing strong customer relationships. A relevant degree in engineering is required, along with excellent customer focus and networking skills.

Qualifications

• Self-motivated and able to work unsupervised.
• Demonstrated good networking skills.
• Knowledge of ABB QCS or DCS systems is desirable.

Responsibilities

• Provide high-level field support including out-of-hours assistance.
• Prepare and write technical reports for internal and external use.
• Promote sales of maintenance services and prepare quotations.

Skills

Customer focus

Networking

Results orientation

Education

Degree or HND in Electrical or Measurement & Control Engineering

Job description

QCS/DCS Field Service Engineer - Newcastle upon Tyne 1 hour radius

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.

This is a position with grade

13

This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to represent ABB as a Home Based, Field Service Engineer within an approx 1 hour radius to Newcastle upon Tyne, on customer paper manufacturing facilities. As part of the Northern Service Team, you will help to provide 24/7 support on site for ABB QCS and DCS equipment. After initial ABB product training, you will be responsible to deliver the Service Agreement to scope; activities include Preventative and Corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning, adjustment. Participating in a 1 week in 3 on Call Rota you will work to develop a strong working relationship with customers across production and engineering.The work model for the role is: {remote} #LI-remoteThis role is contributing to the {Process Industries division} in {the UK}.You will be mainly accountable for:• Provide High level field and in house technical support, including out of hours support.• Provide application support and software troubleshooting to customers, on site and by remote• dial in.• Advise clients as to maintenance procedures, evolution, site planning, operational methods,• process measurement and control.• Prepare and write technical reports for internal and external use.• Promote sales of maintenance services and equipment, including spare parts, and advise Sales• department of possible sales leads.• Assists Sales and Account management with preparation of quotations.• Commission equipment in the field as part of the project team.• Prepare and present reports following site visits and in additional a monthly report for allocated• sites.

Qualifications for the role

• Degree or HND in Electrical or Measurement & Control Engineering.
• Clean Driving Licence (UK).
• Self-Motivated and able to work unsupervised.
• Demonstrate excellent customer focus.
• Good networking skills.
• Results orientation.
• Knowledge of Paper Industry - desirable
• Knowledge of ABB QCS or DCS systems - desirable
• Commercial awareness - desirable

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory