Field Service Engineer UK

JR United Kingdom; Norwich; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading medical technology company seeks a Field Service Engineer to ensure optimal performance of diagnostic equipment. This remote role involves traveling across the UK for installations and maintenance, requiring strong technical and customer service skills. Join a collaborative team offering ongoing training, competitive compensation, and a flexible working model.

Benefits

Flexible working model

Ongoing training and development

Competitive compensation with overtime eligibility

25 vacation days plus bank holidays

Pension plan

Gym membership support

Bicycle leasing

Qualifications

• 3+ years of field experience in medical devices.
• Detail-oriented, analytical, and organized.
• Self-driven with a willingness to travel across the UK.

Responsibilities

• Install, maintain, and service medical devices across the UK.
• Troubleshoot issues and perform preventive maintenance.
• Respond to service requests and collaborate with teams.

Skills

Technical Skills

Electro-mechanical skills

IT Skills

Customer Service

Problem-solving

Communication

Education

Bachelor’s degree or HNC in a technical field

Tools

MS Office

Job description

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At Jaeger Medical, we are redefining respiratory diagnostics. Our solutions set new standards in accuracy and ease of use, with the goal of making a meaningful difference for clinicians and patients worldwide. Join a team shaping the future of respiratory care with cutting-edge technology and a passion for excellence.

With over 400 employees worldwide and more than 70 years of experience, Jaeger Medical is a leader in pulmonary function diagnostics, cardiopulmonary exercise testing, and spirometry.

We foster a customer-centric, collaborative culture grounded in sustainability, diversity, and mutual respect. Together, we aim for long-term success as a responsible and future-focused healthcare company.

This role of Field Service Engineer is responsible for the installation, repair, and preventative maintenance of Jaeger Medical equipment at customer sites across the UK. This remote role supports the broader UK service team to ensure optimal equipment performance and customer satisfaction, while also supporting commercial efforts when required.

The activities include

• Install, maintain, and service medical devices across the UK.
• Troubleshoot issues, perform preventive maintenance, and support customers on-site or remotely.
• Respond to service requests promptly and professionally.
• Document all service activities accurately and handle data per GDPR guidelines.
• Collaborate with teams to improve products and identify recurring issues.
• Provide occasional after-hours support as needed.

Requirements from your Profile:

• Technical degree (Bachelor’s, HNC, or equivalent) with 3+ years of field experience, preferably in medical devices.
• Strong electro-mechanical and IT skills; confident with MS Office.
• Excellent communication, problem-solving, and customer service skills.
• Self-driven, organized, and open to regular UK travel.
• Detail-oriented, analytical, and focused on results.

What We Offer

• A flexible, remote working model promoting a healthy work-life balance.
• Standard working hours, with flexibility for extended hours as needed to meet business demands.
• Collaboration with a motivated team in a cutting-edge healthcare environment.
• Ongoing training and professional development opportunities.
• Competitive compensation package with overtime eligibility.
• 25 vacation days per year plus Bank Holidays per Jaeger Holiday list.
• Company pension plan.
• Access to gym membership support, bicycle leasing, and more.