Field Service Engineer

Baxter; Newbury; On-site; GBP 35,000 - 50,000; Full time

Job summary

Baxter Field Service Engineer role covering the UK&I. You will install, service, repair and maintain Baxter/Hillrom products per service documentation and quality system, while maintaining timely customer communications and accurate service records.

You will act as SME for device groups, coordinate technical updates, provide escalation support, and participate in 24 hr on-call with frequent travel across UK/Ireland.

Qualifications

• 5+ years of practical field engineering experience.
• Experience meeting critical deadlines.
• Proven ability to manage customer relationships.
• Willingness to travel across UK/Ireland and occasionally Europe.

Responsibilities

• Install, service, repair and maintain Baxter/Hillrom products.
• Provide timely service updates and accurate data in the service system.
• Offer technical support via inbound calls and document actions.
• Escalate as needed and maintain SME status.

Skills

Field service exp

Customer engagement

KPIs

On-call availability

Travel readiness

UK driving licence

Job description

The Field Engineer is responsible for the service activity on products supplied by Baxter/Hillrom in the defined geographical area(s). They will need to undertake their duties in compliance with assigned Company procedures (e.g. Control of Service Documentation, Environmental Health & Safety)., Install, service, repair and maintain products, distributed by Baxter/Hillrom in the defined area of responsibility as per the defined service documentation and the quality system framework. Establish & maintain timely customer communications & relationships, along with other key stakeholders (e.g. team members and business units). Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day). Responsible for maintaining and documenting the assigned calibration equipment Provide technical support for in-bound calls from customer & patients, document the job on the system and undertake the relevant actions. Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development. Identify opportunities for new business or business growth for products & services, and elevate to the relevant stakeholders (e.g. account managers, Inside Sales). Review KPIs regularly and adapt the working practices to ensure service level is maximised Additional Accountabilities As the trained and assigned Subject Matter Expert (SME) in the device/technology, you will be required to: Co-ordinate and disseminate technical updates and bulletins Be the technical expert and support for customers, account managers and engineers. This includes being the technical escalation point for the designated product group Escalate and communicate updates to the monthly SME calls Represent UKI interests in EMEA/Global technical community Provide technical input into contracts & tender submissions

• In-depth level of practical experience (e.g. circa 5 years of proven experience as a minimum) in the relevant technical/engineering discipline with measured KPIs
• Demonstrable experience in meeting business critical timeframes and deadlines
• Successful experience in maintaining continuous professional development
• Successful experience in managing and engaging with customers
• Knowledge
• Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous., Participating in 24 hr on-call (where required)
• Lone-working
• Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis
• Full UK/Ireland driving licence
  At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
• Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride.