Field Service Engineer

JBT; Macclesfield; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dedicated Field Service Engineer to join their dynamic team. This role is crucial for delivering exceptional on-site service and customer support in the food processing sector. The ideal candidate will have a strong background in mechanical and electrical engineering, complemented by excellent communication skills and a commitment to customer satisfaction. You will perform maintenance, commission machinery, and provide training while developing strong relationships with clients. Join a forward-thinking company that values innovation and offers opportunities for growth and development.

Qualifications

• Apprenticeship in mechanical or electrical engineering or equivalent required.
• Proficient in MS Office and understanding of health and safety regulations.

Responsibilities

• Perform preventative maintenance and commission machinery on-site.
• Support breakdown situations and provide remote customer support.
• Conduct training and ensure customer satisfaction.

Skills

Mechanical Engineering

Electrical Engineering

Communication Skills

Problem Solving

Health and Safety Regulations

Education

Recognized Apprenticeship

NVQ Level 3 in Electrical Installation

Tools

MS Office

PLC Systems

Job description

Overview

JBT is a leading global technology solutions provider serving high-value segments of the food processing and air transportation industries. With offices in over 25 countries, we are expanding both organically and through acquisitions, continuously seeking new employees to grow with us.

We currently have an excellent opportunity for a Field Service Engineer to join the Proseal team near Manchester.

Proseal UK Ltd designs and manufactures high-quality tray sealing and conveying systems for the food industry, with manufacturing facilities in the UK, North America, and Australia. Established for 25 years, Proseal has become the UK’s leading manufacturer of tray sealing machinery and tooling, recognized internationally with manufacturing in the US and Australia, and offices in Ireland, Holland, Spain, Canada, South America, and Dubai.

The Opportunity

The Field Service Engineer role is vital to our success, ensuring top-tier on-site service levels and customer support. Candidates must always project a strong, positive image of the company.

Jobholder Responsibilities

• Perform preventative maintenance (PPM) on machinery and tooling.
• Commission machines, conveyors, tooling, and bespoke equipment on-site.
• Support breakdown situations on-site.
• Participate in on-call and scheduled service duties.
• Provide remote support to customers and engineers.
• Conduct operator and technical training at customer sites or Proseal locations.
• Respond to on-site support requests independently or as part of a team.
• Understand and fulfill customer requirements through active listening.
• Complete all administrative tasks promptly.
• Assist in machine building or testing in the workshop as needed.
• Contribute to process and service improvements.
• Stay updated on new technologies and procedures.
• Ensure customer satisfaction before leaving site.
• Report progress and follow-up needs to the Service Manager before departure.
• Provide feedback on common issues and potential defects.
• Develop and maintain strong customer relationships.
• Perform any additional duties as required by management.
• Comply with statutory and Proseal health and safety requirements.

Aptitudes Required

• Work independently and as part of a team, with excellent communication skills, especially in high-pressure situations.
• Be flexible regarding working hours and locations, including working away from home.
• Be punctual, reliable, flexible, and self-motivated.

Experience and Qualifications

Essential:

• Recognized apprenticeship in mechanical or electrical engineering or equivalent.
• NVQ level 3 in electrical installation or maintenance.
• Valid UK driving license.
• Current passport for potential international travel.
• Proficient in MS Office (PDF, Excel, Word, PowerPoint).
• Understanding of health and safety regulations.

Desirable:

• Knowledge of pneumatic systems.
• Experience with PLC systems, including uploading/downloading programs.
• Understanding of motion control systems, servo motors, and frequency inverters.