Field Service Engineer

Lutron Europe; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their expanding team. This role focuses on ensuring customer satisfaction by troubleshooting and setting up advanced lighting systems. As a key part of the Field Service team, you will travel extensively across the UK, providing exemplary service and support. The ideal candidate will possess strong problem-solving skills, a degree in a relevant field, and a passion for technology. Join a company that values innovation and customer focus, and enjoy competitive compensation and opportunities for growth in a dynamic environment.

Benefits

Competitive Compensation

Comprehensive Benefits

Career Growth Opportunities

Dynamic Work Environment

Qualifications

• Degree in Electrical Engineering or related field is desirable.
• Extensive experience in electrical and construction site is required.
• Previous experience of lighting/AV commissioning essential.

Responsibilities

• Deliver exemplary service to customers across the UK.
• Become proficient in servicing and troubleshooting Lutron Systems.
• Coordinate with contractors and facility managers for proper installation.

Skills

Problem Solving

Communication Skills

Electrical Engineering

Troubleshooting

Customer Service

Education

Degree in Electrical Engineering

Degree in Electronics

Degree in Computer Science

Tools

Lighting Control Systems

Building Management Systems

Computer Networking

Job description

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Overview

A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology. Lutron offers a broad portfolio of services to support our customers from initial design through implementation, ongoing management, and continual improvement of their total light environment.

In this position, you would be a key part of our expanding Field Service team, as the Lutron expert at customer sites ensuring that our advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business.

Responsibilities

• Deliver exemplary service to Lutron customers across the UK.
• Become proficient in servicing, troubleshooting and repairing Lutron Systems while following field service procedures.
• Coordinate with on-site contractors, lighting designers and facility managers to ensure proper system installation and handover.
• Sell Lutron’s service products, such as service contracts, and system upgrades.
• Support Lutron's Technical Support team when needed.
• Participate in Customer Education sessions.
• Support on project management and coordination, including, discussing submittals ensuring the data is correct and all areas/lighting has been captured.
• The role will include regular travel to our customers the UK, with travel making up 75% of working time.
• Stay aligned to Lutron’s culture and values
• Be Passionate
• Be flexible and adaptable to changing markets
• Be innovative thinker
• Be Customer focused
• Be ethical
  

Qualifications

• Degree in Electrical Engineering, Electronics or Computer Science desirable.
• Extensive experience in electrical and construction site is required.
• Previous experience of lighting/AV commissioning essential.
• Knowledge in lighting controls, building management systems or computer networking is required.
• Strong problem solving/fault finding skills.
• Proven ability to work independently with minimal supervision.
• Excellent communication and organizational skills.
• Valid Driver’s license.
• Fluency in English and another European languages desired.
  
  

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and comprehensive benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wholesale Building Materials, Computers and Electronics Manufacturing, and Appliances, Electrical, and Electronics Manufacturing

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