Field Service Engineer - Kent

SMT GB; Gravesend; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 GP access

Pension contributions matched up to 5%

Car leasing

Cycle-to-work schemes

Refer-a-friend scheme

Long service awards

Job summary

SMT in Kent is seeking a Field Service Engineer to join our Customer Support team, servicing Volvo construction equipment across Kent and surrounding areas. You will maintain, diagnose and repair machines, working independently in the field while building strong customer relationships and ensuring uptime.

Applicants must hold NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related discipline, with proven experience maintaining heavy construction

Qualifications

• NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Eng, or HGV Maintenance is required.
• Experience maintaining and repairing heavy construction plant equipment.
• Proven diagnostic and fault‑finding skills in a field service context.
• Strong communication and customer service abilities with a professional approach.

Responsibilities

• Service, maintain, diagnose and repair Volvo construction equipment in the field.
• Identify and resolve mechanical, hydraulic, electrical and engine faults.
• Be primary customer contact, communicating status and recommended actions.
• Complete all paperwork, timesheets and records in real time.
• Maintain safety, housekeeping and compliance with company policies.

Skills

Diesel engine knowledge

Hydraulics understanding

Diagnostics

Electrical systems

Customer service

Full UK driving licence

Education

NVQ Level 3 (or equivalent) in Plant Maintenance/ Agricultural Eng/ HGV Maintenance

Job description

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title

Field Service Engineer – Kent

Location

Kent and surrounding areas

Contract

Full-time, Permanent

About The Role

Are you an experienced engineer with a background in construction plant, heavy equipment, agricultural machinery, HGVs, or a similar mechanical environment? We're looking for a Field Service Engineer to join our Customer Support team, providing maintenance, diagnostics, and repair services to customers across Kent and surrounding areas. You'll play a key role in supporting Volvo construction equipment customers, ensuring machines are maintained to the highest standards and remain operational in demanding environments. Working independently across your territory, you'll build strong customer relationships while delivering expert technical support and exceptional service.

Please note: Applicants must hold an NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline, and have experience maintaining and repairing construction plant equipment. Applications from candidates who do not meet these requirements are unlikely to be progressed.

What You'll Be Doing

In this role, you'll be responsible for servicing, maintaining, diagnosing, and repairing Volvo construction equipment within your designated territory. Working directly with customers, you'll ensure equipment is maintained to the highest standards while identifying opportunities to improve machine performance and maximise uptime.

Key Responsibilities

• Carrying out diagnostics, servicing, maintenance, and repairs on Volvo construction equipment and associated machinery.
• Identifying and resolving mechanical, hydraulic, electrical, and engine-related faults using technical expertise and diagnostic equipment.
• Acting as the primary point of contact for customers, providing updates on machine status, repair progress, and recommended actions.
• Completing all job documentation, inspection reports, timesheets, and electronic records accurately and in real time.
• Maintaining high standards of safety, professionalism, housekeeping, and compliance with company policies and procedures.

About You

We're looking for a self-motivated and customer-focused engineer who enjoys working independently while providing an excellent service to customers.

To Be Successful, You'll Have

• NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline.
• Proven experience maintaining and repairing heavy construction plant, with strong knowledge of diesel engines, hydraulics, drivetrains, electrics, and diagnostic systems.
• Advanced fault-finding and problem-solving skills with the ability to work independently in a field-based environment.
• Strong communication and customer service skills, with the confidence to build effective working relationships.
• A full UK driving licence and the flexibility to travel, work overtime, and support customer requirements when needed.

What's in It for You

• Competitive salary
• Health Cash Plan
• 24/7 GP access
• Free physiotherapy support
• Enhanced family leave
• Enhanced sick pay
• IVF support
• Pension contributions matched up to 5%
• Car leasing and cycle-to-work schemes
• Access to a wide range of retail and lifestyle discounts
• Refer-a-friend scheme
• Paid volunteering day
• Long service awards
• Christmas shutdown as part of your holiday allowance
• Opportunities to get involved through our Employee Council
• Social Committee
• Caring, Daring, Sharing awards programme

Closing Date & Interview Process

We review applications on an ongoing basis and may close this advert early should sufficient suitable applications be received. Early applications are therefore encouraged.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we're doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.

SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly. Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details.