Field Service Engineer - Warrington

SMT GB; Liverpool; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 GP access

Pension with employer contributions

Cycle to Work scheme

Employee discounts

Volunteer day

Long service awards

Wellbeing support

Job summary

SMT GB in Warrington is seeking a Field Service Engineer to support customers across Warrington and surrounding areas. You will deliver first-class service, service, maintain and repair Volvo Construction Equipment and related machinery on customer sites.

The role requires diagnosing faults, promoting SMT GB aftermarket products, and ensuring safety and high standards. A full UK driving licence is required and occasional overtime may be needed.

Qualifications

• A formal engineering qualification in Plant Maintenance, Agricultural Engineering, HGV Mechanics or a related discipline (NVQ Level 3, City & Guilds or equivalent).
• Proven experience repairing and maintaining heavy construction plant, agricultural machinery, HGVs or similar equipment.
• Strong diagnostic and fault-finding skills across diesel engines, transmissions, drivetrains, hydraulics and electrical systems.
• The ability to read and interpret technical manuals, wiring diagrams and service information.
• Experience using diagnostic tools and electronic service systems.
• Excellent problem-solving abilities and a methodical approach to fault diagnosis.
• Good communication skills and the ability to build positive relationships with customers and colleagues.
• Strong IT skills and confidence using digital reporting systems and mobile technology.
• A commercially aware mindset with a focus on delivering excellent customer service and identifying opportunities to support customers further.
• The ability to manage your own workload effectively, prioritising jobs and responding to changing customer requirements.
• A commitment to maintaining high standards of health, safety and environmental compliance.
• High levels of attention to detail and a professional approach to work.
• A positive, flexible attitude and willingness to participate in overtime and call-out activities when required.
• A full UK driving licence.

Responsibilities

• Service, maintain and repair Volvo Construction Equipment and associated machinery.
• Diagnose and resolve mechanical, hydraulic and electrical faults using technical expertise and diagnostic equipment.
• Identify additional service and repair opportunities and discuss these with customers and internal teams.
• Carry out all work in line with quotations and time guides, highlighting where additional work may be required.
• Install software updates and system enhancements when released.
• Complete electronic job cards, reports and timesheets accurately and in real time.
• Order and manage parts required for repairs and return parts promptly upon job completion.
• Support call-out and overtime requirements where required.
• Attend product and systems training to maintain technical competence and product knowledge.
• Ensure all work is completed safely and in accordance with company and manufacturer standards.

Skills

Customer focus

Problem solving

Independent work

Excellent communication

Education

NVQ Level 3 / City & Guilds or equivalent

Tools

Diagnostic tools

Job description

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Job Title: Field Service Engineer

Location: Field-Based – Warrington and surrounding areas

Contract: Full Time, Permanent

About The Role

We are looking for a Field Service Engineer to join our team, supporting customers across Warrington and the surrounding areas.

The focus of this role is to deliver a first-class service to both internal and external customers while maintaining and repairing Volvo Construction Equipment and associated machinery. You'll be responsible for identifying customer needs, maximising machine uptime and promoting SMT GB's aftermarket products and services where appropriate.

What You'll Be Doing

• Service, maintain and repair Volvo Construction Equipment and associated machinery.
• Diagnose and resolve mechanical, hydraulic and electrical faults using technical expertise and diagnostic equipment.
• Identify additional service and repair opportunities and discuss these with customers and internal teams.
• Carry out all work in line with quotations and time guides, highlighting where additional work may be required.
• Install software updates and system enhancements when released.
• Complete electronic job cards, reports and timesheets accurately and in real time.
• Order and manage parts required for repairs and return parts promptly upon job completion.
• Support call-out and overtime requirements where required.
• Attend product and systems training to maintain technical competence and product knowledge.
• Ensure all work is completed safely and in accordance with company and manufacturer standards.

About You

To be successful in this role, you'll bring strong technical capability, a proactive attitude and a customer-focused approach. You'll be someone who takes pride in delivering high-quality work, enjoys problem-solving and can work independently while representing SMT GB professionally on customer sites.

You Will Have

• A formal engineering qualification in Plant Maintenance, Agricultural Engineering, HGV Mechanics or a related discipline (NVQ Level 3, City & Guilds or equivalent).
• Proven experience repairing and maintaining heavy construction plant, agricultural machinery, HGVs or similar equipment.
• Strong diagnostic and fault-finding skills across diesel engines, transmissions, drivetrains, hydraulics and electrical systems.
• The ability to read and interpret technical manuals, wiring diagrams and service information.
• Experience using diagnostic tools and electronic service systems.
• Excellent problem-solving abilities and a methodical approach to fault diagnosis.
• Good communication skills and the ability to build positive relationships with customers and colleagues.
• Strong IT skills and confidence using digital reporting systems and mobile technology.
• A commercially aware mindset with a focus on delivering excellent customer service and identifying opportunities to support customers further.
• The ability to manage your own workload effectively, prioritising jobs and responding to changing customer requirements.
• A commitment to maintaining high standards of health, safety and environmental compliance.
• High levels of attention to detail and a professional approach to work.
• A positive, flexible attitude and willingness to participate in overtime and call-out activities when required.
• A full UK driving licence.

Desirable

• Welding and fabrication experience.
• Previous experience working with Volvo Construction Equipment or similar heavy plant machinery.
• Experience working in a field-based service environment.
• Familiarity with telematics systems and modern machine technology.
• Relevant health and safety qualifications such as IOSH Working Safely.
• LGV/HGV, plant operator or lifting-related qualifications.

What We Offer

Alongside a competitive salary and company van, you'll benefit from:

• Health Cash Plan, 24/7 GP access and physiotherapy support.
• Enhanced sick pay, maternity, paternity and adoption leave.
• Pension with up to 5% employer contributions.
• Cycle to Work scheme and salary sacrifice car leasing options.
• Employee discounts platform.
• Paid volunteering day, refer-a-friend bonus and long service awards.
• Access to employee-led initiatives, recognition programmes and wellbeing support.

We are interviewing on an ongoing basis and reserve the right to close this vacancy once a suitable candidate has been identified. Early applications are encouraged.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.

SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly. Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details.