Field Service Engineer

Premier Technical Recruitment Ltd; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company specializing in bespoke in vitro diagnostic solutions seeks a Field Service Engineer for the Hampshire / West Sussex / Guildford / Basingstoke region. The role involves installation, servicing, and technical support for automated laboratory equipment, ensuring high levels of customer satisfaction. Successful candidates will have a strong background in Electrical/Electronic Engineering and experience with similar equipment.

Benefits

Generous Bonus scheme

Extensive OEM training

Company car

Exceptional benefits

Qualifications

• 3+ years experience in service/maintenance environment, ideally with laboratory/medical equipment.
• Full UK driving licence required.
• Excellent communication and customer service skills.

Responsibilities

• Installation, service, repair and technical support of automated laboratory equipment.
• Managing vehicle stock inventory efficiently.
• Compliance with Health & Safety regulations on site.

Skills

Communication

Customer Service

Problem Solving

Education

ONC in Electrical/Electronic Engineering

Job description

Field Service Engineer - Laboratory Equipment

to GBP40k basic + generous Bonus scheme + Extensive OEM training + car + exceptional benefits

Hampshire / West Sussex / Guildford / Basingstoke region

Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world.

As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range of automated laboratory equipment associated with Clinical and Industrial markets in the West Sussex / Guildford / Basingstoke region of the UK.

Once trained on the portfolio of solutions, the successful Field Service Engineer candidate will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through to household name blue chip FMCG clients, managing your vehicle stock inventory efficiently and within guidelines, and ensuring activities are completed on time and to the highest levels of accuracy with supporting documentation completed and submitted in accordance with the engineering and service department requirements.

In addition to the initial in-house training provided, you will also be required to attend training courses wherever they may be delivered in order to both gain or maintain your knowledge levels and to ensure customers and stakeholders consistently receive the highest levels of service and support, and you will also keep an eye on developments in the industry to keep up to date with advancements in technology.

Other duties will include (but not be limited to) assisting with project work when required in order to ensure deadlines are achieved and providing customer on-call support as part of the Service Team rota. You will understand and ensure compliance with all relevant company policies and applicable industry regulations and legislation (including Health & Safety at Work) at all times and ensure that you and those around you follow SSOW on site.

To be considered for this varied and challenging Field Service Engineer role within a unique market leading environment, you will essentially hold a full UK driving licence and realistically be qualified to at least ONC level or above in a relevant Electrical / Electronic Engineering discipline, demonstrating 3 or more years' experience gained in a comparable service or maintenance environment (with laboratory or medical equipment experience proving distinctly advantageous) and able to demonstrate excellent communication and customer service skills at all levels.

Contact the Service Team at Premier Technical Recruitment on # # or in confidence to # for further details.