Field Service Engineer

Equals One; Guildford; On-site; GBP 28,000 - 42,000; Full time

Job summary

Ross Care, a healthcare equipment provider partnering with the NHS, is seeking Field Service Engineers to join the Surrey Wheelchair Service team. You will complete initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge, then work in the field delivering, collecting, repairing and servicing wheelchairs, aiming for first-time fixes.

The role requires a Full UK driving licence, enhanced DBS, and strong customer communication.

Qualifications

• Full UK driving licence.
• Enhanced DBS check disclosed.
• Excellent customer-facing communication.
• Basic electronic knowledge and safety awareness.
• Ability to use a mobile device for photos and notes.

Responsibilities

• Delivering and collecting wheelchairs to homes and NHS sites.
• Servicing and repairing wheelchairs in the field to achieve first-time fixes.
• Complete paperwork with parts used and actions taken.
• Ensure PPE and safety procedures are followed.
• Attend out-of-hours duties when rostered and maintain vehicle.
• Keep vehicle clean, stock parts, and perform weekly safety checks.
• Communicate clearly with clients and colleagues, and update records.

Skills

Full UK driving licence

Enhanced DBS check

Customer facing

Good written and verbal communication

Initiative

Flexibility

Ability to use mobile to relay photos

Hand-held scanners awareness

Safety-consciousness

Team collaboration

Job description

Field Service Engineer

Reports to: Warehouse Manager

Based at: Surrey Wheelchair Service – Sheerwater, Woking - Surrey, GU21 2NQ

Field Service Engineer:

We are currently looking for Field Service Engineers to join the team within our Surrey Wheelchair Service. As a healthcare equipment provider, Ross Care, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life.

Job purpose:

To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.

Key Responsibilities:

• Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.


• Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.


• Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.


• Ensure any PPE supplied for use in carrying out your duties is used as instructed.


• Once fully trained undertake out of hours responsibility when rostered.


• Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.


• Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.


• Ensure the vehicle safety check and the van check sheet are done each week


• Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.


• Prioritise and organise your workload, referring to Line Manager as and when appropriate.


• Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.


• Agree to undertake all training offered that is necessary to maintain the skills required for this role.

Qualifications:

• Full UK driving licence


• Successful enhanced DBS check


• General workshop knowledge


• Basic electrical knowledge including 12v/24v D.C. systems


• Able to move and handle loads and equipment safely


• Experience of face-to-face customer contact.


• Previous delivery driver experience


• An awareness and understanding of people with disabilities


• Flexible approach to working conditions and working environment change.


• Ability to use own initiative within set boundaries of the role.


• Ability to use a mobile to relay photographs


• Good written and verbal communication skills.


• Ability to relay clear instructions to clients.


• Awareness of hand-held scanners.

Physical demands of the job:

• Moving and handling of equipment and accessories following handling guidelines


• Standing at a bench to work


• Kneeling/crouching


• working in confined workspace if the job necessitates


• Use of ramps and any other agreed moving equipment.

Most challenging/difficult part of the role:

• Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team


• Committing to being available for short notice overtime necessitated by emergency response requirements


• Responsibility of out of hour’s duties.

Confidentiality:

Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

Health and Safety:

The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.

Prevention and Control of infection:

The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.