Field Service Engineer

SMT GB; Greater Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their dynamic team. This role focuses on servicing and repairing heavy construction equipment, ensuring top-notch service delivery to customers. You will utilize your advanced diagnostic skills to identify and resolve mechanical issues while actively seeking revenue opportunities. The company offers a comprehensive benefits package, including a competitive salary, generous leave, and a supportive work environment. If you are passionate about engineering and customer service, this opportunity is perfect for you!

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Yulife - Wellbeing App

Financial/Physical/Mental Health Counselling

Free Will writing service

24/7 Doctor access

Healthshield - Cashplan

Family Friendly policies

Qualifications

• Experience in repair and maintenance of heavy construction plant.
• Proven technical competence on diesel engines and hydraulics.

Responsibilities

• Service and repair Volvo construction equipment and diagnose mechanical issues.
• Promote aftermarket solutions and seek additional service revenue opportunities.

Skills

Advanced diagnostic skills

Problem-solving skills

Communication skills

Attention to detail

Technical literature understanding

Education

Formal engineering qualification in Plant Maintenance

NVQ 3/C&G

Tools

Computerized diagnostic equipment

Tablet for reporting

Job description

About the Role:

We are looking for a Field Service Engineer to be based from our Warrington Depot, covering Wigan, North Manchester and Lancashire.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.

What you will be doing:

1. Service and repair Volvo construction equipment or miscellaneous equipment.
2. Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
3. Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
4. Work in line with quotations and time guides, highlighting to management where additional work may be required.
5. Ensure software updates are installed as new versions are released.
6. Complete tablet inputs, electronic reports and timesheets in ‘real time' providing comprehensive details of the work undertaken.
7. Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
8. Able to work overtime as and when required and to honour reasonable call out requests.
9. Attend any relevant product or systems training courses.

Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

1. A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
2. Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
3. Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
4. Ability to communicate efficiently with colleagues, management and customers.
5. Work with a cost conscious mindset to ensure maximum profitability.
6. Ability to problem solve and high level of diagnostic skills.
7. Confident using computer systems and outlook.
8. High levels of attention to detail.
9. Conscientious in all aspects of the job.
10. Highly responsible, reliable, honest and trustworthy.
11. Ability to understand technical literature/systems.

Desirable:

1. Experience of Welding and Fabrication.

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

1. 5% Employer Pension contribution.
2. 25 days annual leave + Bank Holidays.
3. Cycle to Work Scheme.
4. Life Assurance 4 x annual salary.
5. Yulife - Wellbeing App offering discounts and vouchers.
6. Financial/Physical/Mental Health Counselling and Coaching sessions.
7. Free Will writing service.
8. EAP, which includes 24/7 Doctor access.
9. Healthshield - Cashplan for all employees.
10. Family Friendly policies.
11. Company events.