Field Service Engineer

Automation Experts Ltd; Glasgow; Hybrid; GBP 38,000 - 46,000; Full time

Job summary

Automation Experts Ltd. is seeking a Field Service Engineer to support customers across Scotland and the UK. This hybrid role involves traveling to sites, commissioning motor control systems, diagnosing faults, and delivering remote and on-site technical support.

You will work with a range of bespoke systems in diverse environments, collaborating with project teams and promoting service upgrades. A strong engineering background and travel flexibility are essential.

Qualifications

• Proven experience with AC and DC drives is essential.
• Experience with PLCs and HMIs is beneficial.
• Strong understanding of electrical fundamentals and computer-based systems.
• Excellent fault-finding and problem-solving skills.
• Strong communication skills with customers.

Responsibilities

• Act as the primary point of contact between the business and customers, providing field support.
• Commission new AC and DC motor control systems, independently and as part of a team.
• Troubleshoot, implement in-field design modifications, and repair control systems across industries.
• Provide emergency breakdown support and rapid response to customer issues.
• Collaborate with Project Engineers during system testing and verification.
• Ensure systems operate in line with functional design specifications.
• Deliver telephone, email, and remote technical support to customer teams.
• Analyse faults, propose resolutions, and promote spare parts and upgrades.
• Travel extensively within the UK and internationally (up to 60%).

Skills

AC/DC drives

PLC/HMI experience

Fault finding

Electrical fundamentals

Communication skills

Travel readiness

Education

HNC / HND or higher in Electrical, Electronic or Automation Engineering

Completed apprenticeship in Electrical, Electronic or Automation

Job description

Join a global leader at the forefront of industrial innovation and sustainability.

With operations spanning multiple continents, this company offers the stability of a well-established brand combined with the dynamic energy of continuous growth and technological advancement.

Established as a world leader in electrical control systems an exciting opportunity for a Field Service Engineer to support customers in a variety of sectors, including Metal, Dyno Test Rigs, Hydrogen Electrolyzer PSUs, EV Charging points and Battery Energy Storage around Scotland.

Field Service Engineer

c£42k + Car Allowance (£7k) Or Car + Overtime + Training

Scotland - Hybrid - UK Wide. Ref: 25634

• An opportunity to work on a variety of unique, bespoke systems.
• A hybrid role with travel around Scotland

Field Service Engineer - The Role:

• Act as the primary point of contact between the business and customers, providing technical field support
• Commission new AC and DC motor control systems, independently and as part of a team
• Carry out troubleshooting, in-field design modifications, and repair of control systems across multiple industries
• Provide emergency breakdown support and rapid response to customer issues
• Work closely with Project Engineers during system testing and functional verification
• Ensure systems operate in line with Functional Design Specifications (where available)
• Deliver telephone, email, and remote technical support to customer engineering and maintenance teams
• Analyse faults, propose alternative solutions, and implement optimal resolutionsFollow company service processes and standards at all times
• Identify opportunities to promote additional services, upgrades, and spare parts
• Hybrid role with extensive UK travel and occasional international travel (up to 60%)
• Flexible approach to working hours, including non-standard hours and on-call support
• Work in varied environments including tight spaces and at height

Field Service Engineer - The Person:

• HNC / HND or higher qualification in Electrical, Electronic or Automation Engineering or
• Completed apprenticeship in Electrical, Electronic or Automation discipline
• Proven experience with AC and DC drives (essential)
• Experience with PLCs and HMIs (beneficial)
• Strong understanding of electrical fundamentals and computer-based systems
• Excellent fault-finding and problem-solving skills
• Confident working independently and as part of a team
• Strong communication skills with the ability to liaise effectively with customers
• Willing and able to travel frequently within the UK and EuropeBE, sometimes at short notice
• Flexible, proactive, and comfortable working in demanding site environments

Successful Service Engineer can live anywhere in Scotland.

The company believe in providing the best support and solutions to their customers. You will have the opportunity to work in a dynamic and innovative environment where every day brings new challenges and opportunities.

For further information please contact Sharon Hill.