Field Service Engineer

Brink's; East Midlands; On-site; GBP 33,923 - 41,462; Full time

Benefits offered by this job

£1,000 onboarding bonus

Performance bonus

Company van and tools provided

22 days holiday

Private healthcare

Pension scheme

Life insurance

Career growth opportunities

Job summary

Brink's is looking for a Field Service Engineer in the East Midlands, offering a starting salary of £37,693 and a performance bonus. You will handle maintenance for ATMs and provide customer support. The company emphasizes a work-life balance with a 4-on/4-off shift pattern and robust career growth opportunities.

Applicants should have field service experience with electro-mechanical systems and a valid UK driving license. The role includes travel and potential weekend shifts.

Qualifications

• Experience with electro-mechanical systems is required.
• ATM experience is beneficial but not mandatory.
• Problem-solving skills and customer service excellence are essential.

Responsibilities

• Perform maintenance and repairs on ATMs.
• Collaborate with customers to resolve technical issues.
• Document all service transactions and repairs.
• Conduct quality control checks on repairs.

Skills

Field Service Engineering experience

Clear communication

Problem-solving mindset

Customer service skills

Valid UK driving licence

Job description

4 on 4 off - Field Service Engineer

Location:Derby/ East Midlands
Salary:£37,693Starting + Up To£1,000 Onboarding Bonus+Bonuses
Company:NoteMachine (A BRINK's Company)
Shifts:4 Days On / 4 Days Off | 09:00 - 20:30

As a Field Engineer at NoteMachine - You will be a Key Player in the Future of Cash Access

Join us at NoteMachine and take your engineering career to the next level - with real rewards, real opportunities, and be a part of Brink's, a global leader within the industry.

Who Are We?

We’re NoteMachine, one of Europe's top ATM providers - moving over £10 billion in cash annually, with over 14, 000 machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.

We’re part of the globalBRINK's network - operating in 100+ countrieswith 59,000+ employees - giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.

The Opportunity

As we continue to expand and build our national engineering base, the lookout for aField Service Engineerwho's hands-on, people-savvy, and ready to tackle real‑world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro‑mechanical repair, if you're a sharp problem solving, solution finding, a master on the tools and great with customers, this role could be the perfect fit.

Standout Benefits & Perks

• £37,693 starting salary
• Up to £1,000 onboarding bonus(dependent on experience and paid on passing probation)
• Performance Bonus
• Company van, fuel, tools & fitted uniform provided - you can also use the van for personal use as long as you follow the HMRC guidelines.
• 4-on / 4-off shift pattern- providing you with consistency & work‑life balance
• Full training and ongoing development
• 22 days holiday, rising to23 daysin the annual leave year after your first anniversary.
• Medicashprivate healthcare & wellness benefits
• Salary sacrificepension schemefor higher take‑home pay
• Life insurance -4 x salary cover
• Company Sickness Policy (CSP)
• Group Income ProtectionScheme - subject to qualifying criteria
• Strongcareer growthopportunities in a growing business

What You'll Do

• Perform second‑line break‑fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
• Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
• Stay up‑to‑date with the latest product knowledge and industry trends through ongoing training and professional development.
• Conduct quality control checks to ensure that all repairs and replacements meet company standards.

What You’ll Need

• Field Service Engineering experience with electro‑mechanical systems
• ATM experience is ideal but not essential
• A drive to deliver on your daily calls, and fix things right first time.
• A valid UK driving licence (max 6 active points)
• A methodical, problem‑solving mindset
• Clear, confident communication & customer service skills
• Willingness to travel and work weekends/holidays on rotation
• No live or spent , IVAs, or bankruptcies in the last 10 years

If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.