Field Service Engineer

Concept Technical; Crawley; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company pension

Birthday day off

Career progression

Training and development

Company vehicle (private use optional)

25 days leave + bank holidays

Job summary

Concept Technical is seeking a Field Service Engineer to cover Crawley with travel to customer sites across Sussex and Kent. You will fault-find, service, and repair fuel dispensing and forecourt technologies, installing EPOS systems and performing preventative maintenance.

The role involves home-based work with site visits, and a 1-in-4 on-call rota. We value hands-on engineers with electrical, electronic, IT, or fuel-system experience, and offer full training, company vehicle, and

Qualifications

• Experience in field service engineering or related roles.
• Full UK driving licence and willingness to travel.
• Excellent fault-finding and troubleshooting skills.
• Strong customer service and communication abilities.
• Ability to work independently and manage workload.
• Experience with electrical/electronic/IT/EPOS equipment is a bonus.

Responsibilities

• Carry out reactive maintenance and fault diagnosis on fuel dispensers and related equipment.
• Install, service, and commission EPOS systems and forecourt technologies.
• Perform preventative maintenance to maximise reliability and performance.
• Diagnose hardware, software, networking, and communication issues.
• Complete service reports and documentation to high standards.
• Provide on-site customer support and technical advice.
• Work safely following health and safety procedures.
• Participate in a 1-in-4 on-call rota.

Skills

Fault-finding

Troubleshooting

Customer service

Independent worker

Workload management

Driving licence

Tools

EPOS systems

Forecourt technologies

Fuel dispensing equipment

Job description

Field Service Engineer

Location: Crawley/Tunbridge Wells covering Sussex and Kent

Company Vehicle Provided

About the Opportunity

Are you a hands-on engineer who enjoys solving technical problems, working independently, and delivering exceptional customer service?

We are looking for a Field Service Engineer to join a growing and innovative technology business that provides industry-leading solutions to forecourt operators, convenience stores and EV Charging across the UK. Supporting hundereds of sites nationwide, the business specialises in integrated hardware, software, and payment technologies that help customers operate more efficiently and enhance the end-user experience.

This is an excellent opportunity for an engineer with electrical, electronic, IT, EPOS, fuel systems, or field service experience who is looking to develop their career within a specialist sector. Full training will be provided, including manufacturer-specific certifications.

The Role

As a Field Service Engineer, you will play a key role in ensuring customers’ systems remain operational, efficient, and fully compliant. Working from home and travelling directly to customer sites, you will be responsible for the fault finding, maintenance, and repair of a variety of retail and forecourt technologies.

You will collaborate closely with technical support, operations, and project teams to deliver outstanding service and resolve customer issues quickly and effectively.

Key Responsibilities

• Carry out reactive maintenance and fault diagnosis on fuel dispensers and associated equipment
• Install, service, and commission EPOS systems, peripherals, outdoor payment terminals, and forecourt technologies
• Perform preventative maintenance to maximise equipment reliability and performance
• Diagnose hardware, software, networking, and communication issues
• Complete verification procedures on fuel dispensing equipment (full training provided)
• Accurately maintain stock levels, tools, and vehicle inventory
• Complete service reports and documentation to the highest standard
• Provide professional on-site customer support and technical advice
• Work safely in accordance with company and customer health and safety procedures
• Participate in a 1-in-4 on-call rota

About You

We are keen to speak with enthusiastic candidates who have previous experience in field service engineering, technical support, maintenance, or installation environments.

You will ideally have:

• Experience installing, maintaining, or repairing electrical, electronic, IT, EPOS, or mechanical equipment
• Strong fault-finding and troubleshooting skills
• Excellent customer service and communication abilities
• Ability to work independently and manage your own workload effectively
• Strong attention to detail and problem-solving capabilities
• A proactive and flexible approach to work
• Experience within retail, fuel, forecourt, payment systems, or related sectors would be advantageous, but is not essential
• A full UK driving licence

What's on Offer?

• Competitive salary plus overtiame availability
• Company pension scheme
• 25 days annual leave plus bank holidays
• Additional day off for your birthday
• Structured training and ongoing professional development
• Opportunity to join a growing organisation with excellent career progression prospects
• Supportive team environment with long-term development opportunities
• Company vehicle with optional private usage

Why Join Us?

This is an opportunity to join a well-established and forward-thinking technology organisation that continues to invest heavily in innovation, people, and customer service. You'll receive comprehensive training, genuine career development opportunities, and the chance to work with cutting-edge technology across a wide range of customer sites throughout the UK.

If you enjoy hands-on engineering, problem-solving, and delivering excellent customer experiences, we'd love to hear from you