Field Service Engineer

ZipRecruiter; Chorley; On-site; Full time

Job summary

A leading healthcare equipment provider is seeking a Field Service Engineer to join their team at the Preston depot. The role involves delivering, collecting, and servicing wheelchairs while ensuring compliance with safety and infection control policies. Ideal candidates will have a full UK driving license and strong communication skills, with a flexible approach to working conditions. This position offers a dynamic work environment and the opportunity to make a positive impact on individuals' lives.

Qualifications

• Experience in face-to-face customer contact.
• Basic electrical knowledge (12v/24v DC systems).

Responsibilities

• Deliver and collect wheelchairs from service users' homes.
• Service and repair wheelchairs in the field.
• Complete all job paperwork accurately.

Skills

Communication

Customer Contact

Flexibility

Education

Full UK driving licence

Successful enhanced DBS check

Tools

Mobile phones

Scanners

Job description

Job Description

Position: Field Service Engineer

Salary: £12.55 per hour

Location: Preston depot, PR5

Hours: 39 hours per week

We are currently seeking Field Service Engineers to join our team at the Preston depot. We welcome applications from residents of Preston or nearby areas. As a healthcare equipment provider, we partner with the NHS to supply essential equipment and aids to support individuals in their daily lives.

Job Purpose

To enable the company to meet contractual service standards by completing initial training in workshop reconditioning of wheelchair equipment to acquire essential product knowledge. After training, you will work in the field to deliver, collect, repair, and service wheelchairs, aiming for first-time fix completion.

Key Responsibilities

1. Deliver and collect wheelchairs from service users' homes and NHS departments, following infection control policies.
2. Service and repair wheelchairs in the field, striving for first-time fix.
3. Complete all job paperwork accurately, detailing parts used and actions taken.
4. Use PPE as instructed.
5. Assume out-of-hours responsibilities when rostered.
6. Follow all regulations regarding company vehicle use and safety.
7. Maintain the vehicle in a tidy condition and ensure necessary stock replenishment.
8. Perform weekly vehicle safety and van checks.
9. Provide professional customer service, maintaining discretion and wearing a clean, laundered uniform and ID badge.
10. Prioritize and organize workload, consulting with the Line Manager as needed.
11. Maintain tools and equipment responsibly.
12. Undertake necessary training to keep skills current.

Qualifications

• Full UK driving licence
• Successful enhanced DBS check
• General workshop knowledge
• Basic electrical knowledge (12v/24v DC systems)
• Experience in face-to-face customer contact
• Previous delivery driver experience
• Understanding of disabilities
• Flexible approach to working conditions
• Good communication skills
• Ability to use mobile phones and scanners
• Physical ability to handle equipment and work in confined spaces

Additional Information

The role involves handling equipment, working at benches, and working in challenging environments. Flexibility for short-notice overtime and out-of-hours duties is required. We promote equality and inclusiveness and expect all employees to uphold these values in their behavior and attitudes.

To apply, please submit your updated CV for the Field Service Engineer role.