Field Service Engineer

Philips; Bridgwater; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading healthcare technology company is seeking a Field Service Engineer to support their imaging customers in the South West. The role involves installing and maintaining imaging equipment, offering technical support, and diagnosing system failures. Candidates must have an HNC or degree in Electro-engineering and experience in imaging systems maintenance. This position offers a competitive salary, potential overtime, and flexible working arrangements, making it suitable for those looking for career development in a dynamic environment.

Benefits

Competitive salary (£38,000–£45,000 basic)

Car or car allowance

Career development opportunities

Flexible working arrangements

Qualifications

• Experience in corrective and preventive maintenance for imaging systems.
• Awareness of emerging technologies and ability to adapt to challenges.
• Residency in the South West region, preferably Bristol or Cardiff.

Responsibilities

• Install, maintain, and repair advanced imaging equipment.
• Provide on-site and remote technical support to customers.
• Diagnose hardware and software failures effectively.
• Participate in remote-support rotation with the engineering team.

Skills

Logical problem-solving ability

Competence in IT/Network diagnosis

Broad product knowledge across imaging equipment

Education

HNC (NVQ Level 3) or degree in Electro-engineering

Job description

Field Service Engineer - South West

The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners in the South West district. Two positions are available: one MRI focused based in Bristol and a second focusing on Diagnostic X‑Ray and Image Guided Therapy based in Cardiff / Newport.

Responsibilities

• Install, maintain, and repair advanced imaging equipment.
• Provide on‑site and remote technical support to customers and colleagues, following relevant training and experience.
• Diagnose mechanical, hardware, and software failures; determine cost‑effective repair or replacement solutions to minimise customer downtime.
• Carry out corrective and preventive works, installation, and field change order activities.
• Participate in a 5×7 remote‑support rotation with the Field Service Engineer team.
• Travel to customer sites up to 25 % of the time, often on short notice, and be available for overtime and weekend work as required.
• Report directly to the District Service Delivery Manager for the South West.

Qualifications

• HNC (NVQ Level 3 or higher) or a degree in Electro‑engineering or a comparable field.
• Logical problem‑solving ability and the capacity to work independently.
• Experience in corrective and preventive maintenance for imaging systems.
• Broad product knowledge across multi‑modality imaging equipment.
• Awareness of emerging technologies and ability to adapt to daily challenges.
• Competence in IT/Network diagnosis, system connectivity, and remote service.
• Residency in the South West region – preferably Bristol or Cardiff areas.
• Standard DBS (Disclosure and Baring Service) criminal record check required.

Work Environment

The role demands flexibility: overtime, weekend shifts, and frequent short‑notice travel to customer sites are part of the job. The engineer will work in a regulated healthcare setting with strict quality and safety requirements.

Benefits

• Competitive salary (£38,000–£45,000 basic) with overtime and incentive schemes.
• Car or car allowance, as well as access to a company van.
• Career development opportunities and a clear progression path.
• Flexible working arrangements to support personal and professional growth.

Equality, Diversity & Inclusion

Philips is an equal‑opportunity employer, proud to be recognized as a Disability Confident company. We welcome applicants from all backgrounds, including those from minority groups, LGBTQIA+, and people with disabilities. We encourage open discussions around flexible working options and provide necessary adjustments throughout the recruitment process.